Tier 1 Support Specialist

Job Details

Working Title: Tier 1 Support Specialist / Information Technology Specialist 1
Job Class: Information Technology Specialist 1
Agency: Minnesota State

• Job ID: 91329
• Location: White Bear Lake
• Telework Eligible: Yes - *Century currently operates in a hybrid work environment. The hiring manager will provide guidance to the type of work environment at/following the interview process.
• Full/Part Time: Full-Time
• Regular/Temporary: Unlimited
• Who May Apply: Open to all qualified job seekers
• Date Posted: 01/09/2026
• Closing Date: 01/22/2026
• Hiring Agency/Seniority Unit: Minnesota State / Century College
• Division/Unit: MnSCU Century Lakewood CC / MnSCU Century CTC Class/A
• Appointment Type: Unlimited, Full-time
• Work Shift/Work Hours: Days / 9:30am - 6:00pm
• Days of Work: Monday - Friday
• Travel Required: No
• Salary Range: $25.54 - $38.34 / hourly
• Classified Status: Classified
• Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE
• FLSA Status: Nonexempt
• Designated in Connect 700 Program for Applicants with Disabilities : Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Job Summary

Job Summary

Position Purpose

This position provides primary first-level technical support within the ITS team, including all incoming technology support, telecommunications, audio-visual, network (wireless/wired), printing/copying, and workstation support requests for service. This position performs first-level troubleshooting (both virtual and in-person) and assignment of incoming incident requests, including assigning to other support teams.

Position Responsibilities

• Serve as first line of consultation for individuals requiring technical assistance from the Information Technology Services department via incident tracking software, telephone, web, e-mail or in person.
• Maintain college computing hardware and software.
• Install and maintain integrated multimedia technology systems to ensure employees have access to effective multimedia systems that meet teaching and presentation needs.

Minimum Qualifications

• Two years of experience in a help desk/audio-visual/workstation support role (a degree in a directly related technology field may substitute for one year of experience).
• Two years of experience using and supporting Microsoft and Apple computer operating systems, desktop productivity software applications (Microsoft Office), other software applications, and database management systems.
• Basic working knowledge of one or more network operating systems, including administration of user accounts.
• Ability to clearly communicate technical information, written and verbal, to users of varied technology skills and experience.

Physical Requirements

• This position requires the ability to lift 25 pounds (or more) on a regular basis, as well as regular bending, stooping, and crouching during installations and troubleshooting.
• This position requires the ability to lift both arms over the head to perform installations or troubleshooting equipment.

Preferred Qualifications

• Experience supporting technology usage in an educational setting.
• Strong customer service experience and skills.
• Knowledge of Extron integrated multimedia control systems and their programming.

Minnesota State does not participate in E-Verify. Century College will not sponsor applicants for work visas, including F-1 STEM OPT extensions. All Century College applicants must be legally authorized to work in the United States.

Application Details

How to Apply

To view the full job posting and to apply please go to: https://minnstate.wd1.myworkdayjobs.com/Minnesota_State_Careers/job/White-Bear-Lake/Tier-1-Support-Specialist---Information-Technology-Spec-1_JR0000003961

Contact

If you have questions about this position, contact Kimberly Claggett at kim.claggett@century.edu or 651-444-2165 .

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Kimberly Claggett at kim.claggett@century.edu .

About Minnesota State

Minnesota State is committed to attracting, retaining, and developing talented employees who serve our 340,000+ students each year throughout the state. We have a vibrant and diverse system of 33 colleges and universities with 15,300+ dedicated faculty and staff focused on student success.

Working together to improve the state we love.

What do Minnesota's State employees have in common?

• A sense of purpose in their work
• Connection with their coworkers and communities
• Opportunities for personal and professional growth

Benefits

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your benefits may include:

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
  • Fertility care, including IVF
  • Diabetes care
  • Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax-free expense accounts for health, dental, and dependent care
• Resources that provide support and promote physical, emotional, social, and financial well-being

Support to help you reach your career goals:

• Training, classes, and professional development
• Tuition reimbursement
• Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov )

Employee Assistance Program (EAP) for work/life support:

• A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
• Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
• Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

Other Information

Employment information for this position can be found in its collective bargaining agreement or its plan document at http://mn.gov/mmb/employee-relations/labor-relations/Labor/ .

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State is an equal opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

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