Customer Success Specialist

1 week ago

Albany, NY, United States Crisafulli Bros Full time
Are you ready to join an award winning team and grow your CAREER?

Why work for us?
Well, because we are pretty cool...You also have the ability to make a six-figure income.

We are proud to be voted as a TOP WORKPLACE in the Capital Region which means our employees LOVE to work here. We have been voted Best Plumber & Best HVAC by the Times Union for over 19 years straight, which means our customers love our EMPLOYEES

As a member of our Customer Service team, you'll be the first voice our customers hear, the warm welcome that sets the tone for their experience. You'll:
  • Answer incoming calls with professionalism, empathy, and enthusiasm
  • Schedule appointments and coordinate with our teams
  • Communicate clearly and effectively to ensure each customer feels cared for
  • Work in a fast-paced, team-oriented environment where no two days are the same
What You'll Get
  • Top Industry Pay
  • Health, Dental, and Vision coverage for you and your family.
  • 401(k) with company match - your future matters.
  • Paid holidays & vacation - because time off matters too.
  • Modern trucks, tools, and tech - no outdated junk here.
  • Ongoing training and career growth - we invest in your success with in-house and partner programs.
  • A family-owned company culture - not corporate, not cold. We value our people, and it shows.
  • Team events, cookouts, family nights - we work hard and have fun doing it.

We will not contact your current or previous employer without your permission.

In a market with many options, here's why Crisafulli Bros. stands out:

Culture & Community: Our dedication to the community and our employees is a core part of our identity. We're a certified Top Workplace with a "Red Carpet Customer Service" philosophy that extends to our team.

Professional Growth: We offer more than just a job; we offer a career path. Through our exterior training partnership and in-house training facility, you'll have access to extensive, continuous education that helps you advance your skills and earning potential beyond what competitors may offer.

Advanced Equipment: We provide our technicians with state-of-the-art tools, trucks, and equipment, ensuring you're always prepared to deliver top-tier service efficiently and safely.

Ready to Join the Best?

Email: Jobs@crisbro .com

Call or text Julia at (518) 949-1248 to learn more

Monday through Friday 7:30am to 4:30pm
Rotating Saturday 8am to noon

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