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Customer Support Specialist

2 weeks ago

Albany, NY, United States Hustle Notice Biz Full time
Customer Support Specialist

Department: Consider Posh Pro

Employment Type: Full Time

Location: Albany, NY

Compensation: $38,500 - $48,000 / year

Description

Position: Customer Support Specialist

Location: Albany, NY

Job Summary:

We are seeking a dedicated and enthusiastic Customer Support Specialist to join our dynamic team. In this pivotal role, you will be the frontline ambassador for our brand, ensuring that our customers receive the highest level of support and guidance. You will be responsible for addressing inquiries, resolving issues, and providing solutions that enhance the overall customer experience.

Key Responsibilities

  • Provide exceptional customer support across multiple channels including phone, email, and live chat.
  • Assist customers in troubleshooting and resolving technical issues related to our products and services.
  • Maintain accurate records of customer interactions and transactions in our database.
  • Educate customers about product features, services, and benefits to enhance their usage experience.
  • Collaborate with other departments to escalate and resolve customer concerns promptly.
Skills, Knowledge and Expertise
  • High school diploma or equivalent; degree in a relevant field is a plus.
  • Proven experience in customer service or support roles, preferably in a similar industry.
  • Excellent verbal and written communication skills with a customer-oriented attitude.
  • Strong problem-solving abilities and the ability to think critically under pressure.
  • Proficiency in using customer support software and tools; experience with CRM systems is advantageous.
  • Ability to work independently as well as collaboratively in a team environment.
Benefits
  • Competitive Salary
  • Flexible Work Schedule
  • Paid Time Off (PTO)
  • Health & Wellness
  • Professional Development
  • Employee Discounts