Customer Service Representative I

1 week ago

Chicago, IL, United States AdvaCare Systems Full time

The Customer Service Representative I is a call center position responsible for being the first point of contact for all of AdvaCare's internal and external customers.

Job Duties

  • Answer phones in a friendly, professional, customer-centric manner.
  • Schedule deliveries, pickups, maintenance, and repairs for all facilities, home care, and hospice providers.
  • Act as a customer liaison on issues of product availability, equipment assessments, and equipment troubleshooting.
  • Point of primary contact for all customer service-related issues.
Job Requirements
  • Empathy, passion, and enthusiasm for helping those in need.
  • Strong attention to detail and ability to multitask across multiple web-based order entry platforms
  • Strong written and verbal communication skills
    • Ability to compose clear, concise messages via email and instant message.
    • Ability to speak clearly and articulately when working with internal and external customers on the phone.
  • Strong computer/systems skills (Microsoft Office Suite, etc.)
  • Access to home office set up


Shift Information

This is a weekend, part-time, remote work position, scheduled for sixteen (16) hours per weekend once training is completed.

Initial training will be conducted on a full-time basis, Monday through Friday, 8:00 am to 4:30 pm (cst) starting on Monday, February 23, 2026, through March 3, 2026.

Starting wage: $17.00/hr with an increase to $18.00/hr upon completion of training.

Permanent schedule coverage availability - commences Saturday, March 4, 2026:

Maximum of 16 hours per weekend, consisting of two 8-hour shifts (Saturday & Sunday - 12:30 pm to 9:00 pm).

Benefits

All hardware (computer, monitors, etc.) needed to work from home will be provided by AdvaCare Systems or employees can receive a monthly stipend for using their own hardware if it meets operational requirements.

Key Words

Customer Service, Call Center, Healthcare, Durable Medical Equipment, Remote Work, Medical

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