Customer Account Representative

1 week ago

Cleveland, OH, United States Blue Print Out Full time

Job Description

Job Description

We are currently seeking a highly motivated and detail-oriented Customer Account Representative to join our team. This position plays a vital role in managing client accounts, ensuring client satisfaction, and providing solutions that support long-term partnerships. The ideal candidate will be an excellent communicator with a proactive mindset and strong organizational skills.

Responsibilities

  • Serve as the primary point of contact for assigned client accounts

  • Manage daily account operations and respond to customer inquiries in a timely and professional manner

  • Monitor account performance and provide updates or solutions as needed

  • Maintain accurate client records, data, and documentation

  • Collaborate with internal departments to ensure client needs are met

  • Identify opportunities to enhance client satisfaction and increase account value

  • Resolve customer issues effectively, ensuring a positive client experience

Qualifications:
Qualifications

Qualifications

  • Bachelor's degree in Business, Communications, or related field (or equivalent experience)

  • 1–3 years of experience in account management, customer service, or client relations

  • Strong communication, interpersonal, and problem-solving skills

  • Highly organized with attention to detail and time management

  • Ability to work independently and in a team environment

  • Proficient in Microsoft Office Suite and CRM platforms

Additional Information

Benefits

  • Competitive annual salary: $57,000–$62,000

  • Opportunities for professional growth and career development

  • Supportive, collaborative work environment

  • Comprehensive training and onboarding program

  • Paid time off and company-recognized holidays

  • Monday to Friday schedule with consistent hours

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