Customer Service Representative

1 week ago

Cleveland, OH, United States Cenveo Worldwide Limited Full time

Cenveo is a leading North American manufacturer of envelopes with over 100 years of experience and approximately 30 billion envelopes manufactured annually. We are seeking an experienced Customer Service Account Representative with print knowledge preferred for the Cleveland, OH location. **This position will be on-site.**

The ideal candidate will have a minimum of 4-5 years of relevant work experience. An emphasis on Customer Service, or Marketing preferably in the print industry.

Cenveo provides competitive pay and a comprehensive benefits package.

Job Summary

Under general direction, acts as a liaison between customer, sales and manufacturing departments. Using established guidelines and procedures, advises clients on product availability, pricing and delivery schedules. Assists clients and production in the resolution of client concerns and complaints.

Primary Duties and Responsibilities (*Essential Functions)

  • Provides timely and courteous responses to internal and external customer questions.
  • Communicates with clients, sales staff, and production concerning order status and tracking results.
  • Respond to client inquiries regarding job status, pricing, billing and capabilities.
  • Establish checkpoints and work in progress to ensure accuracy of work.
  • Data entry and order processing functions, including materials creation and website catalog setup.
  • Expedites and revises job status as needed; Generates sales orders utilizing established guidelines.
  • Maintains daily update of production schedule and communicates changes to the client as necessary.
  • Analyzes and investigates client complaints to independently determine mutually acceptable solutions.
  • Coordinates and monitors customer releases and inventory management.
  • Alerts supervisor/manager of possible issues which may lead to customer dissatisfaction.
  • Directly support Client Service Manager, Account Managers, other Customer Service Representatives.
  • Performs other duties as assigned.
Other (Non-Essential) Functions

Includes functions which are normally performed by persons holding this title. However, these functions may be reassigned to other employees as part of a "Reasonable Accommodation" under the ADA.
  • Assist with coverage of additional accounts for vacations, leaves of absence, etc.
  • Communicates with all levels of production employees.
  • Complies with safety rules and regulations (wear proper safety attire required by office personnel)
Physical Requirements and Environmental Conditions
  • Environment is typically general office
  • Incumbent may spend short periods in the manufacturing environment with exposure including, but not limited to dust, dirt, high noise levels and variations in temperature.
  • Occasional exposure to one or more unpleasant or hazardous conditions.
Cenveo is an EEO Employer
  • The minimum education requirement is a High School Diploma or equivalent. Associate degree preferred.
  • 4-5 years of client service account management skills.
  • Strong computer skills including MS Office Software and Internet are required.
  • SAP and Hagen experience preferred.
  • Ability to work well with external and internal clients at all levels within the organization.
  • Excellent written and verbal communication skills.
  • Must be detail oriented and able to multitask in fast-paced, deadline-driven environment.

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