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Receptionist II/Administrative Support
3 weeks ago
Title: Receptionist II/Administrative Support
Location: Pensacola, FL 32514
Duration: 12 Months
Job Description:
This role will provide high-level administrative support to an executive with a primary focus on planning, scheduling, and executing customer and guest site visits while maintaining security protocols, hospitality standards, and clear communication between internal teams and visitors.
This team member is a critical role in creating excellent first impressions, maintaining operations of our customer experience center and ensuring that our visitors have pleasant experiences while on campus.
Key Responsibilities :
Schedule customer and guest visits, coordinate with the executive's calendar and site availability, and serve as the primary point of contact for visitors
Manage security protocols, including visitor pre-clearance, badge management, and safety documentation
Arrange catering, meals, accommodations, transportation, and coordinate with external vendors as needed
Reserve meeting rooms, conference facilities, and arrange equipment for site tours
Communicate visit details to site operations, security, reception, and relevant departments to ensure readiness
Prepare welcome packets and pre-arrival instructions; monitor upcoming visits and proactively resolve issues
Provide back-office support: manage office supplies, update electronic displays and internal communications, coordinate leadership travel, and assist with mailroom/shipping functions
Maintain confidentiality and professional standards; always ensure guest comfort and security
Required Skills and Qualifications :
Associate degree or 2+ years' experience in executive support, hospitality coordination, or event planning
Proficiency in MS Office and calendar management systems
Strong verbal and written communication skills; ability to work professionally with diverse stakeholders
Excellent organizational, time-management, and problem-solving abilities with attention to detail
Ability to manage sensitive information and follow strict security protocols
Proven ability to work both independently and collaboratively in a fast-paced environment
Ability to work flexible hours as needed for events or visits
Preferred Qualifications :
Previous customer service experience
Proactive, self-motivated, and adaptable approach to changing priorities
Strong discretion and judgment in handling confidential information
