Customer Support Specialist

6 days ago

Greenwood, IN, United States George E. Booth Co., Inc. Full time

George E. Booth Co. is an EEO Employer - M/F/Disability/Protected Veteran Status

George E. Booth is anEEO employer - M/F/Vets/Disabled

The George E. Booth Co., LLC is a locally owned and operated industrialautomation sales company looking to hire their next full-time Customer SupportSpecialist.

The George E. Booth Co., LLC is a major distributor of processinstrumentation products and valves, and related services to customers inIllinois, Indiana, Kentucky, Ohio, and Tennessee. Check out our website atwww.gebooth.com to learn more about our company values, industries, andproducts.

We are looking for our next full-time CustomerSupport Specialist

Are you a customer-focused professional with a talent forproject coordination and administrative excellence? Join our dynamic team as a Customer Support Specialist and become the vital link between ourclients and our Technical Sales Engineers.

About the Role

As our Customer Support Specialist, you'll be thecornerstone of customer satisfaction. Yourrole will bridge the gap between our sales department, clients, andvendors, ensuring seamless project execution from inception to completion. Yourattention to detail and customer service skills will be crucial in managingproject orders, coordinating and maintaining momentum.

Key Responsibilities
• Provide detailed and dedicated support
• Process and manage customer project orders withprecision and efficiency
• Coordinate with vendors to secureproject-specific quotes and materials
• Maintain accurate project and customer data inSalesforce/P21 systems
• Expedite orders and manage invoices toensure timely project delivery
• Assist in setting up new accounts andonboarding new customers
• Collaborate with the team to meet milestones and customer expectations

The Ideal Candidate
• 1-3 years of experience in customer support,project coordination, or administrative roles
• Strong proficiency in Microsoft Office Suite andcustomer relationship management tools
• Ability to quickly adapt to new software and customer service technologies
• Exceptional attention to detail and acustomer-centric approach
• Excellent communication and problem-solvingskills
• Team player with a focus on customersatisfaction and success

Preferred Qualifications
• Continued education in customer service,business administration, or related fields
• Experience with Salesforce, ERP systems, andproject management software
• Familiarity with detailed tracking processesand customer support

Work Environment and Hours

Full-time position (Monday-Friday, 8:00 a.m. to5:00 p.m.)

Standard office setting with occasional customersite visits
•Why Join Our Team?
• Collaborative environment focused on customersatisfaction and sales success
• Opportunity to develop your skills in support and customer service

Growth opportunities

Competitive salary and benefits package
• Full benefits package starting on day one, competitive compensation, PTO andmatching 401(k).

Please visit our careers page to see more job opportunities.

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