Current jobs related to Customer Experience and Billing Specialist - Atlanta, GA - GlassesUSA
-
A/R Billing Specialist
3 days ago
Atlanta, GA, United States Insight Global Full timeOverview Insight Global is seeking an Accounts Receivable & Billing Specialist to join the Corporate Office Team in the Atlanta area. The candidate will be joining a large team responsible for invoicing our clients timely and accurately, while also tracking and resolving customer payment issues, and reaching monthly Cash Collections goals. They will have...
-
A/R Billing Specialist
1 week ago
Atlanta, GA, United States Insight Global Full timeOverview Insight Global is seeking an Accounts Receivable & Billing Specialist to join the Corporate Office Team in the Atlanta area. The candidate will be joining a large team responsible for invoicing our clients timely and accurately, while also tracking and resolving customer payment issues, and reaching monthly Cash Collections goals. They will have...
-
Medical Billing Specialist
1 week ago
Atlanta, GA, United States Staff Financial Group Full timeJob DescriptionAccounts Receivable Specialist (Healthcare and Legal Billing)Key Responsibilities: Communicate and collaborate with PCM/CSR to request payment and update payment status. Follow up on unpaid medical insurance claims within the standard billing cycle timeframe. Review and appeal denied or unpaid medical claims. Generate and review statements...
-
E-Billing Specialist
20 hours ago
Atlanta, GA, United States Fox Rothschild Full timeDescription As a member of the Finance Department, the Electronic Billing (E-Billing) Specialist is responsible for processing client bills, answers billing inquiries and assists in the monitoring and follow-up of related billing functions. ESSENTIAL FUNCTIONS: Submit invoices through the e-billing system and document progress within the eHub and eBilling...
-
E-Billing Specialist
2 weeks ago
Atlanta, GA, United States Fox Rothschild Full timeDescription As a member of the Finance Department, the Electronic Billing (E-Billing) Specialist is responsible for processing client bills, answers billing inquiries and assists in the monitoring and follow-up of related billing functions. ESSENTIAL FUNCTIONS: Submit invoices through the e-billing system and document progress within the eHub and eBilling...
-
Legal Billing Specialist
1 day ago
Atlanta, GA, United States Connect Staffing Inc Full timeAn AmLaw 100 firm is seeking an experienced Legal Billing Specialist to join its onsite Revenue Management team in West Palm Beach. This full-time, in-office role offers the chance to work in a dynamic legal environment with competitive pay and excellent benefits. Key Responsibilities: Prepare and edit high-volume client invoices using Aderant Submit...
-
Customer Experience Specialist
2 weeks ago
Atlanta, GA, United States Barnes Healthcare Services Full timeCustomer Experience Specialist Position summary The CX has the primary responsibility of handling initial customer contact either in person, via the web, or over the telephone. Customer contacts might be with the patient, care giver, referral source, commercial account, or payor. The CX ensures all customer orders are received, qualified, and processed in...
-
Customer Experience Specialist
2 weeks ago
Atlanta, GA, United States Barnes Healthcare Services Full timeCustomer Experience Specialist Position summary The CX has the primary responsibility of handling initial customer contact either in person, via the web, or over the telephone. Customer contacts might be with the patient, care giver, referral source, commercial account, or payor. The CX ensures all customer orders are received, qualified, and processed in...
-
Billing Specialist 1
1 day ago
Atlanta, GA, United States Georgia Department of Public Health Full timeSalary: $38,000.00 - $40,000.00 Annually Location : LaGrange (Troup County), GA Job Type: Full Time Salaried Job Number: 2025-11510 Division/Section: District 4 County Position Opening Date: 12/05/2025 Closing Date: 1/31/2026 11:59 PM Eastern Description Billing Specialist 1 District 4 Public Health 301 Main Street LaGrange, GA 30240 Job Description: Under...
-
Billing Specialist
21 hours ago
Atlanta, GA, United States Vaco Full timeLegal Billing Specialist - Atlanta Office (Remote) Location: Remote (Candidates must reside in the Metro Atlanta area to come on-site for training and periodically for meetings) Compensation: $65,000-70,000/year Vaco is partnering with a growing law firm in Atlanta is seeking an experienced Legal Billing Specialist to handle a variety of billing...
Customer Experience and Billing Specialist
3 weeks ago
GlassesUSA.com has been disrupting the traditional eyewear industry, becoming the fastest growing and leading online eyewear retailer in the world with millions of customers. Our cutting-edge in-house technologies and data-driven philosophy constantly keep us on the frontline of the global eCommerce B2C industry.
We are looking for a Customer Experience & Billing Specialist to assist our customers with all their billing needs. The CX Billing Specialist responsibilities include resolving customer queries, recommending solutions and solving billing inquiries and issues. To be successful in this role, you should be an excellent communicator who's able to earn our clients' trust. Ultimately, you will help establish our reputation as a company that offers exceptional customer experience during all sales and after-sales procedures.
Qualifications:
- Two years minimum customer service experience required.
- Understanding of how CRM systems work.
- Proficiency in the Google Suite and Microsoft Suite.
- Excellent communication and problem-solving skills.
- Multi-tasking abilities are a must.
- Experience handling invoices and billing
- Experience with refunds is a plus
- Experience in customer service/support/sales or a similar role via live chat, phone, and email is a plus.
- Familiarity with our industry is a plus.
- Experience using help desk software is a plus.
- Familiarity with eCommerce and/or Optical Industry is a plus.
- Responding to customer queries in a timely and accurate way via email, phone, live chat, and messaging.
- Diagnosing customer billing issues or requests, solving problems, and helping with queries about their order.
- Complete tickets based on priority and SLA protocols.
- Handling VIP customers - including order creation, refund calculations, ticketing, and resolving customer issues by phone.
- Completing daily tasks assigned.
- Leading and developing special projects and initiatives.
- Other duties as assigned.
- An individual with a high attention to detail.
- Patience when handling tough cases.
- An Individual that is great with numbers and has an analytical mindset.
- Great customer service organization - deliver WOW to our customers.
- An individual that prioritizes teamwork.
- Someone who is dependable and reliable.
- Willingness to actively contribute to and lead improvement initiatives.
- Entitlements to the company's benefits policy
- Paid time off
- Sick days
- Life Insurance
- Disability Coverage
- Referral Program
- Various other benefits via TriNet
Full-time. On site.
College Park, GA (Greater Atlanta Area)
Schedule:
- Monday-Friday
- Shifts for either 9 AM - 6 PM or 10 AM - 7 PM
