Technical Support Engineer
4 days ago
Our client, a leading organization in the technology and support services industry, is seeking a dedicated and skilled Technical Support Engineer - Control M to join their dynamic team. As a Technical Support Engineer - Control M, you will be an integral part of the support department, working closely with various technical teams to ensure seamless scheduling and operational efficiency on the production side. The ideal candidate will demonstrate strong problem-solving skills, excellent communication abilities, and a proactive approach to support and collaboration, aligning successfully within a diverse and innovative organization.
Job Title:Technical Support Engineer - Control M
Location: Phoenix, AZ, Austin, TX, or Westlake, TX (Hybrid role; specific locations include Westlake at 3000 Schwab Way, Phoenix at 2423 E Lincoln Dr., and Austin at 11800 Schwab Way)
What's the Job?
- Support and maintain Control-M scheduling on the production environment to ensure optimal performance and reliability.
- Collaborate with application teams to address scheduling requests and troubleshoot issues promptly.
- Interact effectively with technical and managerial staff across various levels to facilitate problem resolution and service restoration.
- Document processes, procedures, and best practices to promote knowledge sharing and continuous improvement.
- Mentor and train team members to build a strong, knowledgeable support team capable of handling complex scheduling challenges.
- Minimum of 5-7 years of hands-on experience with Control-M scheduling and related support activities.
- Proficiency in JES/SDSF, ISPF, JCL, CA-ESP, CA11, NAS, and UNIX/Linux/Windows environments.
- Strong understanding of database infrastructure, SQL, and network communication protocols.
- Experience with problem-solving, process improvement, and technical presentations.
- Excellent verbal and written communication skills, with the ability to work independently and collaboratively in a fast-paced environment.
- Opportunity to work in a supportive and inclusive environment that values diversity and innovation.
- Engagement in meaningful projects that impact the organization's operational success.
- Chance to develop and enhance technical skills in a collaborative setting.
- Support for professional growth through cross-training and mentoring opportunities.
- Competitive pay and a flexible work environment with potential for long-term engagement.
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.
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