Desktop Support Specialist

2 weeks ago

New York, NY, United States Merge IT LLC Full time

Our enterprise-level client is seeking to add multiple Desktop Support Specialists to the team in New York City. Please see below for full details-

Job Notes:
-- 6-month contract / extensions possible and perm conversion are possible, but not guaranteed
-- Onsite in New York City - on Vesey St. in New York, NY 10281
-- Shift available - 1-11pm ET / Monday - Friday (required)
-- Candidates with Financial Sector experience preferred.
-- Strong customer service skills required.

Pay Rate = $27 w2 per hour plus benefits

Schedule - Must be available for both shifts 8:30am-5:30pm & 1pm-11pm Monday - Friday, with occasional OT opportunities in the evenings and weekends.

From the client: Must have IMAC (Install, Add, Move, Change) experience, PC Imaging, and Inventory Management at minimum to qualify.

Key Responsibilities:
-Provide deskside support for end users including IMAC (Install, Move, Add, Change) activities
-Reimage and deploy PCs as part of refresh or break/fix processes
-Perform hardware troubleshooting and replacement for desktops, laptops, and peripherals
-Support users with Office 365 applications and Windows OS issues
-Document incidents, service requests, and actions taken using ServiceNow or similar ITSM tools
-Collaborate remotely with team members across other locations to resolve complex issues
-Perform basic hands-and-feet network support: check switch power status, create console sessions as directed
-Ensure timely and professional communication with end users and team leads

Technical Environment & Minimum Requirements:
-Strong experience supporting Windows desktop environments
-IMAC, PC Imaging, and Inventory Management experience required.
-Proven hands-on experience with Office 365 at the deskside level
-Basic knowledge of device imaging, reimaging, and PC deployment best practices
-Excellent problem-solving and customer service skills

Nice to Have:
-Experience using ServiceNow or similar ticketing systems
-Familiarity with Windows Autopilot deployments
-Hands-and-feet network support (switch checks, console sessions)

Certifications:
-Certifications such as A+, MCP, or ITIL are a plus but not required

Why Work with Merge IT?
We don't just connect people with jobs, we connect top IT talent with game-changing opportunities at some of the biggest names in tech, finance, healthcare, and more. Our team is passionate about helping you land the role that propels your career forward.

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Be You. With Us.
Merge IT is an equal opportunity employer. We value diversity in all forms and are committed to creating a workplace where everyone can thrive. All employment is subject to verification of eligibility to work in the U.S. per federal law.

Your next opportunity starts here. Let's make it happen.

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