Case Manager/Care Coordination

Provides intensive and professional case management services to youth utilizing a strength based and comprehensive model. Links children and families to resources and supports, monitors the services, actively advocates for children and families, and assists them in navigating through various systems of care.

MAJOR RESPONSIBILITIES & DUTIES:

Provides safe and effective services

• Adheres to policies related to safety and boundaries with service recipients.
  
• Attends safety and abuse risk management training as assigned.
  
• Adheres to procedures related to managing high-risk activities and supervising service recipients.
  
• Reports suspicious or inappropriate behaviors and policy violations.
  
• Follows mandated abuse reporting requirements.
  

Provides case management services for Care Coordination Services

• Develops and maintains effective working relationships with families and with community resources, including medical, mental health, and substance abuse professionals, child welfare personnel, Juvenile Justice personnel, lawyers, therapists, law enforcement staff, school officials, neighbors, and religious and youth organization representatives.
  
• Provides assessment to determine program eligibility, problem areas and areas of strength.
  
• Maintains current knowledge of available formal services, resources, and supports in the local community. Identifies needed services and links youth to services.
  
• Identifies informal supports and assists youth and family members to access these supports.
  
• Monitors linked services, resources and supports in order to ensure quality of care.
  
• Acts as a youth and family advocate and empowers youth and family members to advocate for themselves in the community.
  
• Assists youth and family members in navigating through various systems; educates youth and family members about the systems in order to build their understanding, supports permanency planning and outcomes.
  
• Provides support in the development and utilization of functional skills to youth and family members.
  
• Develops, monitors, and reviews service plans and develops subsequent service plans as needed to facilitate progress.
  
• Maintains appropriate level of direct contact with youth and family members per program requirements, and remains available to youth and family members 24/7, for crisis intervention as needed.
  
• Creates and manages discharge planning as needed with a focus on Safety, Permanency and Well-being including step down placements, reunification, adoption, or transition (independent living) plans, and coordination of community resources.
  
• Assists youth and family members in building on their spiritual and religious beliefs or practices as a source of strength to reach their goals.
  
• Promotes culture of professionalism through role modeling and respect.
  
• Meets with youth and family members at various locations; utilizes own vehicle to travel to work destinations and to transport youth as authorized.
  

Completes administrative functions for Care Coordination Services

• Prepares and submits reports concerning case load status, budget requests, changes in service plans, and any unusual incidents that occur in the operation of the program.
  
• Reports any critical incidents involving youth, family members, or staff according to standard reporting guidelines.
  
• Prepares proper documentation including case notes, assessments, service plans, outcome measures, narratives, and reports in a timely manner as defined by the program.
  
• Implements feedback from supervisor.
  
• Ensures compliance with all contractual, regulatory, program, and accrediting body standards.
  
• Notifies supervisor of change in professional status or standing that may affect job status or program compliance including driving record, driver's license suspension, vehicle insurance cancellation, and missed mandatory training.
  
• May be trained to become a certified Common Sense Parenting Instructor and as a certified instructor may be asked to conduct Common Sense Parenting (CSP) Courses at designated locations as assigned.
  

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of regulatory requirements pertaining to youth care and the ability to learn, apply, and explain complex regulations and policies governing child welfare processes and services.
  
• Knowledgeable of community resources and service providers available in the geographical area.
  
• Ability to communicate with individuals at all levels in the organization and with external business contacts in an articulate, professional manner while maintaining necessary degree of confidentiality.
  
• Ability to quickly make decisions in sensitive and sometimes critical areas to adapt responses to situations while maintaining procedural and regulatory integrity.
  
• Knowledge of Boys Town Model.
  
• Computer skills in Microsoft Office.
  

REQUIRED QUALIFICATIONS:

• Bachelor's degree in Human Services or related field required.
  
• Minimum 1 year of experience including working with children and families required.
  
• Possess a valid driver's license with a good driving record required.
  
• Ability to provide own transportation to complete travel requirements of the job required.
  
• Meet auto insurance requirements established by Boys Town policy and/or State and Local laws and pass an annual Motor Vehicle Registration (MVR) check required.
  
• Available rotationally to provide crisis response and must be available to work non-traditional business hours including early mornings, nights, weekends, and holidays required.
  
• Additional education or experience may be required due to state or contractual requirements.
  
• Florida: Must be a Certified Behavioral Health Case Manager (CBHCM) or have the ability to obtain certification within 6 months of hire.
  

PREFERRED QUALIFICATIONS:

• Experience working with children and families in community-based programs or Boys Town programs preferred.
  
• Bilingual may be preferred.
  

• Other Duties: This job description incorporates the essential functions and duties required for this position. However, other duties may be required and assigned at times and as determined by a supervisor in order to meet the needs of the organization.
  

• Serves as a role model in carrying out activities and behaviors that reflect the values and principles of the Boys Town mission.
  

PHYSICAL REQUIREMENTS, EQUIPMENT USAGE, WORK ENVIRONMENT:

• Reasonably expected to have and maintain sufficient strength, agility, and endurance to perform during stressful (physical, mental and emotional) situations encountered on the job without compromising their health and well-being or that of their fellow employees, youth, or families. Duties are performed in a variety of environments ranging from highly stressful and potentially aggressive (physical interventions, escorts, etc.) to casual and leisurely, in both indoor and outdoor settings. While performing the duties of this job, the employee is subject to outside weather conditions and maybe required to visit homes with substandard living conditions and domestic pets.
  

Care and respect for others is more than a commitment at Boys Town - it is the foundation of who we are and what we do.

At Boys Town, we cultivate a culture of belonging for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation, and delivers better business results.

About Boys Town:

Boys Town has been changing the way America cares for children and families since 1917. With over a century of service, our employees have helped us grow from a small boardinghouse in downtown Omaha, Nebraska, into one of the largest national child and family care organizations in the country. With the addition of Boys Town National Research Hospital in 1977, our services branched out into the health care and research fields, offering even more career opportunities to those looking to make a real difference.

Our employees are our #1 supporters when it comes to achieving Boys Town's mission, which is why we are proud of their commitment to making the world a better place for children, families, patients, and communities. A unique feature for employees and their dependents enrolled in medical benefits are reduced to no cost visits for services performed by a Boys Town provider at a Boys Town location. Additional costs savings for the employee and their dependents are found in our pharmacy benefits with low to zero-dollar co-pays on certain maintenance drugs. Boys Town takes your mental health seriously with no cost mental health visits to an in-network provider. We help our employees prepare for retirement with a generous match on their 401K or 401K Roth account. Additional benefits include tuition assistance, parenting resources from our experts and professional development opportunities within the organization, just to name a few. Working at Boys Town is more than just a job, it is a way of life.

This advertisement describes the general nature of work to be performed and does not include an exhaustive list of all duties, skills, or abilities required. Boys Town is an equal employment opportunity employer and participates in the E-Verify program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and/or expression, national origin, age, disability, or veteran status. To request a disability-related accommodation in the application process, contact us at 1-877-639-6003.

---