Service Advisor

2 weeks ago

Pittsburg, KS, United States Mike Carpino Ford Inc Full time

Mike Carpino Ford Lincoln is your locally owned Ford dealership who takes pride in our professionalism, teamwork, and honesty. As we continue to grow, we are looking for candidates who embody these values to join our team. At Mike Carpino Ford Lincoln, we value our employees and treat them like family. We offer ongoing training programs, advancement opportunities, and great benefits. 

By working at Mike Carpino Ford Lincoln, you can be a part of a brand that honors the past, and is invested in the future.  Join the Mike Carpino Ford Lincoln Family where we value service to each other and the world as much as to our customers

Service Advisor Compensation and Benefits:

  • Competitive Pay + Commission

  • Health Insurance

  • PTO

  • 401(K)

  • Professional Development Assistance
  • Tuition Reimburement

Service Advisor Responsibilities:

  • Greet customers promptly

  • Obtain customer and vehicle information

  • Clearly report all vehicle symptoms as described by the customer

  • Determine and recommend maintenance base on age, mileage and history of vehicle

  • Prepare a complete and accurate estimate of cost for labor and parts

  • Provide concierge support for all owner inquiries to assure customer needs are handled to best abilities.

  • Establish follow up time

  • Monitor the progress of each vehicle throughout the day, and update customers frequently

  • Verify that the final invoice reconciles with the work performed on the repair order

  • Explain all completed work and charges to customers

Service Advisor Requirements:

  • Previous experience in service department is a plus

  • Knowledge of automobiles is a plus

  • Very energetic personality 

  • A desire for a long-term career with a growing organization

  • Personal and professional integrity

  • Computer skills and willingness to learn new programs

  • Ability to learn new technology and repair and service procedures and specifications

  • Ability to lift 50 pounds and work on your feet for extended periods of time

  • Ability to work in a fast-paced environment

  • Basic computer skills

  • Positive, friendly attitude 

  • High school diploma or equivalent

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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