Intake Patient Care Coordinator

Job Title: Intake Patient Care CoordinatorJob Description

As an Intake Patient Care Coordinator, you will play a crucial role in facilitating communication between healthcare providers, insurance companies, and patients. You will be responsible for ensuring smooth operations in the processing of orders and verifications.

Responsibilities

• Receive orders from hospitals or doctor’s offices.

• Utilize the Bright Tree System to navigate NJ HMO websites, commercial insurance portals, and Medicare systems.

• Contact insurance providers to verify benefits and coverage.

• Assign appropriate codes in the internal system.

• Communicate with patients to confirm pricing and orders.

• Answer phone calls and patient inquiries.

• Process orders and approvals through insurance portals.

• Handle a high call volume (100+ calls/day), including transfers and quick questions.

Essential Skills

• Customer service skills.

• Prior authorization experience.

• Medical knowledge.

• Data entry skills.

• Insurance knowledge.

• Experience with Medicare, Medicaid, and private insurance verification.

• Strong multitasking abilities.

Additional Skills & Qualifications

• Bilingual in Spanish/English is preferred.

• Bachelor's degree is preferred; open to an associate's degree.

• Prior experience in insurance verification is a must.

Work Environment

You will work in a fast-paced, patient-focused environment with high interaction with healthcare providers. The shift is Monday through Friday, 9:00 AM to 5:30 PM, with no weekends required. The company has been established for 32 years and is family-owned and operated, fostering a close-knit work culture. Benefits include a strong 401K plan, honored holidays, and two weeks of vacation once permanent. You will be joining a current team of three members.

Job Type & Location

This is a Contract to Hire position based out of Hackensack, NJ.

Pay and Benefits

The pay range for this position is $22.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Hackensack,NJ.

Application Deadline

This position is anticipated to close on Dec 8, 2025.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.