Outage Operations Specialist
2 days ago
Outage Operations Specialist | Ripple Fiber
We are looking for an Outage Operations Specialist to join our growing team.
About Ripple Fiber
At Ripple Fiber, we deliver more than high-speed internet. We're creating a ripple effect by producing opportunities and brighter futures for the residents of the communities we serve. Join America's most innovative, industry-leading fiber internet company, and help shape the future.
We believe the biggest wave starts as a ripple.
About our culture
We are a dynamic, fast-growing, and innovative company driven by ambitious self-starters with entrepreneurial mindsets. Our fast-paced environment fosters creativity, collaboration, and initiative. We are people-centric, placing strong emphasis on employee experience, career growth, and professional development.
About the role
The Outage Operations Specialist will report directly to the Network Operations Director and serve as the central point of coordination for all network outage events. This role is responsible for end-to-end outage lifecycle management-from initial detection through to permanent resolution-ensuring timely updates, accountability, and customer advocacy throughout the process.
Responsibilities:
- Monitor and track network outages from initiation to full resolution.
- Manage internal and external teams to drive successful resolution to Customer Issues.
- Collect, validate, and maintain accurate outage data in real-time.
- Drive field teams and internal stakeholders to provide timely updates and execute next steps.
- Act as the customer advocate by pushing for rapid resolution and clear communication.
- Conduct root cause analysis (RCA) for each outage and ensure documentation is complete and accurate.
- Collaborate with billing and finance teams to ensure proper reimbursements and restoration credits are processed.
- Identify trends and recurring issues to support continuous improvement efforts.
- Prepare and present outage reports and performance metrics to leadership.
- 3+ years of experience in network operations, service delivery, or incident management.
- Strong analytical and problem-solving skills with a focus on root cause analysis.
- Excellent communication and coordination skills across technical and non-technical teams.
- Ability to manage multiple priorities in a fast-paced environment.
- Familiarity with outage tracking systems, ticketing tools, and reporting platforms.
- Customer-first mindset with a sense of urgency and accountability.
We offer competitive pay, comprehensive health benefits, 401(k) with company match, and a supportive work environment where innovation and teamwork thrive. If you're passionate about making a difference and being part of a community-focused company, Ripple Fiber is the place for you.
Ripple Fiber is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Ripple Fiber is committed to providing veteran employment opportunities to our service men and women.
-
Regional Operations Center Supervisor
1 week ago
Charlotte, NC, United States Ripple Fiber Inc Full timeRegional Operations Center (ROC) Supervisor | Ripple Fiber We are looking for a Regional Operations Center (ROC) Supervisor to join our growing team. About Ripple Fiber At Ripple Fiber, we deliver more than high-speed internet. We're creating a ripple effect by producing opportunities and brighter futures for the residents of the communities we serve....
-
Operations Specialist
1 week ago
Charlotte, NC, United States Flexcar LLC Full timeJob Title: Operations Specialist Location: Onsite, Charlotte, NC Compensation: $22.50/hr + Full Benefit Package The Operations Specialist is a key employee at Flexcar that will work closely with teams from each frontline department to ensure the best products and experiences for our customers. As an Operations Specialist, you will be responsible for...
-
Operations Specialist
38 minutes ago
Charlotte, NC, United States Atlas Residential Full timeOperations SpecialistLocation: Charlotte, NC (Remote, but must live in the greater Charlotte area) Atlas Residential is a boutique investment firm focused on acquiring exclusive off-market opportunities. Over the past few years, we've developed unique marketing strategies that allow us to acquire single-family homes at a discount, providing sellers with...
-
Operations Specialist
1 week ago
Charlotte, NC, United States Wurth Wood Group Full timeStarting Pay: $19.00 to $20.00 per HourAnnual Bonus Opportunity up to $3,600.00Position Summary: We are seeking an eager-to-learn Operations Specialist for our Charlotte, NC location. This is a manual labor position within our warehouse. As there is growth potential in this position, the ideal candidate will have polished customer service skills and high...
-
Operations Specialist
9 hours ago
Charlotte, NC, United States Wurth Wood Group Full timeStarting Pay: $19.00 to $20.00 per HourAnnual Bonus Opportunity up to $3,600.00Position Summary: We are seeking an eager-to-learn Operations Specialist for our Charlotte, NC location. This is a manual labor position within our warehouse. As there is growth potential in this position, the ideal candidate will have polished customer service skills and high...
-
Customer Operations Specialist
2 hours ago
Charlotte, NC, United States Corning Incorporated Full timeCustomer Operations Specialist Date: Nov 24, 2025 Location: Charlotte, NC, US, 28216 Company: Corning Requisition Number: 72097 **The company built on breakthroughs. ** **Join us. ** Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our...
-
Operations Specialist
2 weeks ago
Charlotte, NC, United States Global Support and Development Full time*** Unable to provide sponsorship at this time. Only considering persons eligible to work in the United States. Global Support and Development is seeking to hire a Operational Planning Specialist within our Operations and Plans section section. The position is full-time, in-office and located at HQ in Charlotte, N.C. Do you thrive on a challenge and love a...
-
Trust Operations Outsourcing Specialist
15 hours ago
Charlotte, NC, United States Infovisa Full timePosition: Trust Operations Outsourcing Specialist Location: Cornelius, NC Type: Full Time FSLA Status: Non-Exempt Hours: 8:00 AM - 5:00 PM, Eastern Date Revised: July 22, 2021 Company Overview: Infovisa, Inc., an industry leader in trust and financial accounting software and services, has an opportunity for a Trust Operations Outsourcing Specialist in our...
-
Trust Operations Outsourcing Specialist
12 hours ago
Charlotte, NC, United States Infovisa Full timePosition: Trust Operations Outsourcing Specialist Location: Cornelius, NC Type: Full Time FSLA Status: Non-Exempt Hours: 8:00 AM - 5:00 PM, Eastern Date Revised: July 22, 2021 Company Overview: Infovisa, Inc., an industry leader in trust and financial accounting software and services, has an opportunity for a Trust Operations Outsourcing Specialist in our...
-
Trust Operations Outsourcing Specialist
6 days ago
Charlotte, NC, United States Infovisa Full timePosition: Trust Operations Outsourcing Specialist Location: Cornelius, NC Type: Full Time FSLA Status: Non-Exempt Hours: 8:00 AM - 5:00 PM, Eastern Date Revised: July 22, 2021 Company Overview: Infovisa, Inc., an industry leader in trust and financial accounting software and services, has an opportunity for a Trust Operations Outsourcing Specialist in our...
