Regional Operations Center Supervisor

5 days ago

Charlotte, NC, United States Ripple Fiber Inc Full time

Regional Operations Center (ROC) Supervisor | Ripple Fiber

We are looking for a Regional Operations Center (ROC) Supervisor to join our growing team.

About Ripple Fiber

At Ripple Fiber, we deliver more than high-speed internet. We're creating a ripple effect by producing opportunities and brighter futures for the residents of the communities we serve. Join America's most innovative, industry-leading fiber internet company, and help shape the future.

We believe the biggest wave starts as a ripple.

About our culture

We are a dynamic, fast-growing, and innovative company driven by ambitious self-starters with entrepreneurial mindsets. Our fast-paced environment fosters creativity, collaboration, and initiative. We are people-centric, placing strong emphasis on employee experience, career growth, and professional development.

About the role

We are seeking a proactive and experienced
ROC Supervisor to lead outage response efforts across our infrastructure network. This role is critical in identifying, managing, and resolving network outages efficiently while coordinating with field teams and leadership to minimize downtime and ensure service continuity.

Responsibilities:

  • Outage Identification & Monitoring
    • Oversee real-time monitoring systems to detect and assess network outages.
    • Analyze outage data to determine root causes and prioritize response efforts.
  • Team Leadership & Coordination
    • Lead a team of outage response agents.
    • Assign tasks, manage schedules, and ensure timely resolution of issues.
    • Provide coaching and performance feedback to team members.
  • Field Collaboration
    • Work closely with field leaders and technicians to expedite repairs.
    • Coordinate logistics and resource allocation for on-site responses.
    • Ensure clear communication between field teams and operations leadership.
  • Process Improvement
    • Identify opportunities to improve outage response protocols and reduce downtime.
    • Collaborate with leadership teams to implement preventive processes.
Qualifications:
  • Proven experience in network operations, infrastructure maintenance, or outage management.
  • Strong leadership and team management skills.
  • Excellent communication and coordination abilities.
  • Familiarity with outage monitoring tools and network diagnostics.
  • Ability to work under pressure and manage multiple priorities.


We offer competitive pay, comprehensive health benefits, 401(k) with company match, and a supportive work environment where innovation and teamwork thrive. If you're passionate about making a difference and being part of a community-focused company, Ripple Fiber is the place for you.

Ripple Fiber is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Ripple Fiber is committed to providing veteran employment opportunities to our service men and women.

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