Technology Support Agent

1 week ago

Springfield, MO, United States Best Buy Full time

As a Technology Support Agent, you will be the friendly face that customers turn to for assistance with their technology needs at Best Buy. If you have a knack for solving tech problems and enjoy helping others, this is an exciting opportunity for you

What you'll do

  • Deliver exceptional service to customers during the check-in and checkout process.
  • Identify technology issues by actively listening, asking insightful questions, and taking thorough notes while providing accurate time estimates.
  • Assist customers in setting up new devices and guide them on the best course of action, whether it be repair or replacement of old devices.
  • Monitor service queues and keep customers informed with timely status updates.
  • Enhance your knowledge and skills through our certified training programs.
  • Collaborate effectively with fellow agents to provide the best solutions for our customers.

Basic qualifications

  • Minimum of 3 months experience in retail or customer service.
  • Willingness to work a flexible schedule, including holidays, nights, and weekends.

Preferred qualifications

  • A genuine passion for technology and a drive to solve problems.
  • Ability to quickly adapt and learn new skills in a dynamic environment.

What's in it for you

At Best Buy, we believe in supporting our employees both professionally and personally. Our comprehensive benefits package is designed to enhance your overall well-being:

  • Competitive salary.
  • Generous employee discounts.
  • Resources for financial savings and retirement planning.
  • Support for your physical and mental health.

About us

Joining the Best Buy team means making a difference in the lives of our customers through technology. We pride ourselves on creating a personalized tech experience for individuals at every stage of life, whether in-store, online, or at home.

Our culture is rooted in appreciation for our incredible employees, and we are committed to being a great workplace where you can explore unique career opportunities. We welcome you to bring your authentic self to our team.

Best Buy is an equal opportunity employer.

Application deadline: Minimum of 5 days from the posting date.

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