Clinical Director

1 week ago

Nashville, TN, United States Shield Health Full time

Position: Clinical Director - Chronic Care Management (In-Person)

Location: Nashville, TN

Employment Type: Full-Time, On-Site

Compensation: $100-150K

About Shield Health

Shield Health is a fast-growing healthcare startup reimagining chronic care management for patients nationwide. By partnering with physicians and leveraging technology, we deliver high-touch, personalized care that improves outcomes and reduces costs. We're looking for a Clinical Director to lead our clinical operations from our Nashville headquarters-someone who thrives in a fast-paced, collaborative environment and is passionate about building scalable care models that put patients first.

Role Overview

As Clinical Director, you'll oversee a fully remote team of nurses delivering Chronic Care Management (CCM) services to patients on behalf of our physician partners. You'll be responsible for clinical quality, team performance, and operational strategy-building systems that scale while keeping care deeply human. This is an in-person leadership role based in Nashville, TN.

Key Responsibilities

Leadership & Team Development

  • Lead, coach, and inspire a remote clinical team from our Nashville office.
  • Build onboarding, training, and performance frameworks that support clinical excellence and team engagement.
  • Foster a culture of innovation, accountability, and compassion across a distributed workforce.

Clinical Oversight

  • Ensure all CCM services meet CMS guidelines and evidence-based standards.
  • Review care plans, documentation, and patient interactions to uphold quality and compliance.
  • Serve as a clinical escalation point for complex cases and care coordination challenges.

Operational Strategy

  • Collaborate cross-functionally with product, engineering, and operations to optimize workflows and technology.
  • Use data to drive decisions-monitoring KPIs, identifying trends, and implementing improvements.
  • Support physician onboarding and integration into the CCM program.

Compliance & Quality Assurance

  • Stay current on CCM regulations, HIPAA, and clinical best practices.
  • Conduct audits and implement quality improvement initiatives.
  • Ensure documentation and billing practices align with CMS requirements.

Qualifications

  • Active RN, NP, or PA license required.
  • 5+ years of clinical experience, with 2+ years in a leadership role.
  • Experience managing remote clinical teams and delivering care coordination services.
  • Strong understanding of CCM, population health, and value-based care.
  • Excellent communication, analytical, and organizational skills.
  • Comfortable working in a fast-paced, startup environment.

Bonus Points

  • Certification in Case Management (CCM or ACM).
  • Experience with EMRs, telehealth platforms, and clinical operations.
  • Familiarity with Lean, Six Sigma, or other quality improvement methodologies.

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