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Operational Trainer

2 weeks ago

Troy, NY, United States Versant Health Full time

Operational Trainer

Operational Trainer

Who are we?

Versant Health is one of the nation's leading administrators of managed vision care, serving millions of our clients' members nationwide. We are driven by our mission to help members enjoy the wonders of sight through healthy eyes and vision.

As a Versant Health associate, you can enjoy a comprehensive Total Rewards package, which includes health and dental insurance, tuition reimbursement, 401(k) with company match, pet insurance, no-cost-to-you vision insurance for you and your qualified dependents. We are also invested in your success. There are many opportunities for advancement and development throughout all stages of your career with us.

See how you can make a difference with the support of strong leadership and a team environment.

See Everything, Be Anything

What are we looking for?

The OperationalTrainer is responsible for the delivery and development of operational training programs for both virtual instructor led and classroom training. This includes but is not limited to training of call center, claims, and utilization management staff. This role requires strong technical and professional skills, including the ability to facilitate a wide-variety of functional and professional skills training consistent with the principles of adult learning and instructional design theory and to the highest standards of competency-based training.

Where you will have an impact

  • Facilitates new employee training according to industry best practices ensuring the best possible learning experience for a wide variety of learning styles
  • Facilitates in-services as needed for Operations staff
  • Conducts needs assessments as necessary to diagnose training gaps and recommend appropriate solutions
  • Collaborates with Training team members and subject matter experts to update training materials as operational, technical, and procedural changes occur to ensure that curriculum is always accurate and up to date
  • Continuously look for ways to improve existing training curriculum and learner experience by analyzing teaching methods and identifying better methods to promote effective learning and transference of skills to the job
  • Manage a diverse and inclusive classroom environment (in person and virtually), upholding the highest standards of professionalism to ensure a positive learning experience for all
  • Consistently exercises sound judgment by proactively communicating employee behavioral and learning challenges during training to management, always maintaining a safe and comfortable learning environment
  • Provide constructive coaching throughout training and nesting to help learners refine and enhance their technical and professional skills toward established standards
  • Advocate on behalf of users/learners to leadership when needed to improve the training experience
  • Establish strong working relationships with other trainers, management, and leadership
  • Consistently perform all administrative job functions in an organized and timely manner
  • Additional duties as assigned
What's necessary to do the job?
  • Bachelors degree preferred, or combination of formal education and professional training certifications considered
  • 3 plus years in a dedicated professional training role required
  • Proven success as a professional trainer including demonstrated proficiency in adult learning and facilitation of complex job functions
  • Previous customer service and/ or claims training experience preferred
  • Knowledge of managed care, health care or vision care industry a plus
  • Excellent oral and written communication skills
  • Curriculum development a plus
  • Software proficiency in MS Office (Word, Power-Point, Excel, SharePoint, Outlook) and the Adobe Suite of Products as well as Virtual training platforms such as Zoom, Ring Central, or Adobe Connect required


HIPAA & Security Requirements

All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures. As a component of job roles and responsibilities, Associates may have access to covered information, cardholder data or other confidential customer information which must be protected at all times. As a result, Associates must explicitly adhere to all data security guidelines established within the Company's Privacy & Security Training Program.

Versant Health will never request money from candidates who seek employment with us and will never ask for any payment as part of the recruitment process.

Versant Health is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at Versant Health without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

The wage range for applicants for this position is [$60,000.00 to $ 68,000.00].

All incentives and benefits are subject to the applicable plan terms.