Service Coordinator

9 hours ago

Tyler, TX, United States Home Instead Senior Care Full time
Service and Scheduling Coordinator

Join Home Instead as a Scheduling and Service Coordinator

Are you ready to join a high-performing team that supports and encourages you to be your best? This fast-paced position coordinates care between our clients and professional Caregivers, aiming to create extraordinary relationships. If you're energetic, level-headed, and passionate about making a real difference, we want you to join us

What We Offer
  • Expected salary 40k-45k a year
  • 10 paid holidays each year
  • 12 days of PTO for first year increases with tenure
  • A meaningful career in a vital industry
  • Opportunity for growth within the company
  • On-call responsibilities earn additional compensation
  • 401k after one year
Key Responsibilities
  • Answer calls professionally and knowledgeably
  • Match clients and Caregivers based on needs, skills, and location
  • Maintain schedules, fostering quality matches and strong relationships
  • Monitor, mediate, and log activities in our software system
  • Ensure accurate client and Caregiver records
  • Address client and Caregiver concerns as needed
  • Communicate openly with colleagues, Caregivers, clients, and family members
  • Uphold company policies, procedures, and business ethics
  • Perform caregiving in emergencies if on-call
Key Metrics for Success
  • Maintains client schedules two weeks in advance for 95% of clients
  • Maintains updated and accurate Care Pro availability and personnel information
  • Utilizes 75% of Care Pro availability each week
  • Uses no more than 3% of total hours per week as un-billable overtime
  • Submits accurate client invoices and care logs within 14 days of completed billing cycle to LTC insurance companies.
Schedule: Monday through Friday 8am-5pm with rotating on call duties.

About Home Instead

Home Instead is a leading non-medical home care and companionship service provider with over 1,100 independently owned franchises globally. Our company thrives on core values like honesty and integrity, and you'll work alongside a dedicated team making an impact.

Qualifications
  • College degree strongly preferred
  • High integrity
  • Excellent customer service skills and eagerness to learn
  • Strong organizational and typing skills (60 WPM preferred)
  • Ability to excel in a fast-paced, team-oriented environment
  • Adaptable and able to act with urgency
  • Enjoys a sense of humor
  • Completes criminal background, MVR, drug screen, and reference checks
  • Passion for working with the aging population
  • Familiarity with systems like Outlook, WellSky (ClearCare), Salesforce, and Microsoft Office Suite


Position Information
Title:Service Coordinator ID:1116
Please note that this is the job board for the franchise office located at 921 Shiloh Road, Suite B300 Tyler, TX 75703. Each Home Instead franchise is independently owned and operated. To find a franchise near you, please visit the Careers page.

For job related questions please call the franchise office at 903-258-9061.

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