Technical Services Specialist

2 days ago

Houston, TX, United States Elementia Full time
Position Title: Technical Services Specialist

Location: Houston, TX 77067

Reports to: Technical Services Manager

Essential Responsibilities:
  • Provide timely and accurate responses to technical inquiries from all levels of the sales structure (sales team, distributors, dealers, builders/contractors, and owners).
  • Responsible for collecting and organizing inquiries to generate a data driven feedback loop to expand and improve the technical publications.
  • Support the continuous maintenance and expansion of the company's technical publications.
  • Support Sales and Installation Specialist in customer training and onboarding.
  • Work closely with Installation Specialists and Sales to ensure customer requirements are clear, actionable, and satisfied.
  • Maintain a working knowledge of all relevant building codes and regulatory changes (IBC/IRC, FBC, CBC, CCMC, etc.) and how they impact product compliance.
  • Stay abreast of industry trends and how changing preferences impact technical publications and regulatory compliance.
  • Assist with evaluation of regulatory landscape, market dynamics, and customer and consumer preferences to develop technical requirements of new market strategies.
  • Support the continuous maintenance and expansion of the companies regulatory and code compliance.
Qualifications & Skills:
  • 5-years professional experience in the building materials industry, with a preference for building envelope.
  • Excellent written and verbal communication skills tailored to the audience.
  • Proficient in Microsoft Office suite.
  • Strong capacity to understand, digest, and summarize regulatory codes, technical literature, and construction procedures.
  • Preferred but not required qualifications & skills:
    1. Spanish-English bi-lingual
    2. Proficient in AutoCAD LT
  • Willing to travel up to 20%

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