Product Support Specialist

2 weeks ago

Maple Grove, MN, United States Hepco Full time
If you are a hands-on technical professional with a defense or military background and thrive in fast-paced test environments, this opportunity is for you. Our client is seeking a Product Support Specialist to join a dynamic Weapon Systems Test Team supporting both mature and emerging technologies. This role is highly autonomous, mission-driven, and ideal for individuals who take ownership, communicate well, and are willing to go the extra mile to ensure success. Candidates must be able to obtain a DOD Secret Clearance.

In this position, you will support weapons system development, integrate and troubleshoot complex equipment, and work side-by-side with engineers and technicians on projects that directly impact system performance, reliability, and readiness.
  • Support development, testing, integration, and sustainment of weapon system products
  • Troubleshoot equipment-related design and performance issues
  • Conduct hands-on diagnostics, maintenance, and repair activities
  • Manage assigned tasks independently and drive them to completion
  • Execute test activities at on-site and off-site field locations
  • Participate in cross-functional technical teams
  • Document findings, test data, observations, and corrective actions
  • Provide technical support during system installation, upgrades, and evaluations
  • Maintain clear, timely communication with internal teams and customers
  • Assist with planning test events, resource coordination, and equipment preparation
  • Provide product insight to improve reliability and maintainability
Required Skills
  • Ability to obtain a DOD Secret Clearance
  • Demonstrated ability to independently manage and execute technical tasks
  • Strong interpersonal skills with the ability to resolve complex technical issues
  • Willingness to travel and support field assignments
  • Ability to take ownership of high-level requirements and translate them into actionable work
  • Proficiency with MS Excel, Word, and PowerPoint
  • Strong mechanical and/or electrical aptitude
Required Experience
  • Associate degree or equivalent plus eight years of defense-related experience in engineering, manufacturing, design, test, or field service
  • Ability to identify design or performance problems and lead project teams
Benefits:
  • Health Insurance
  • 401k


Pay Range: $38.00 - $43.00 per hour (Depending on experience and qualifications)

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from HEPCO, Inc and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.hepcoinc.com/privacy/

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, marital status, national origin, age, veteran status, disability, or any other protected class.

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