Customer Service Lead

13 hours ago

Charlotte, NC, United States LHH Recruitment Solutions Full time
LHH is seeking a skilled Inside Sales Team Lead to manage major client accounts, drive inside sales, and mentor a customer service team. This role offers the chance to make a real impact on customer satisfaction, operational efficiency, and business growth.

Key Responsibilities
  • Act as the main contact for high-value clients, ensuring their needs are met and relationships are strengthened
  • Lead and coach Inside Sales Reps, promoting teamwork and best practices
  • Analyze sales trends and collaborate with internal teams to optimize inventory and processes
  • Oversee order management, logistics, and export documentation with accuracy
  • Resolve complex customer issues and billing inquiries efficiently
Qualifications
  • Bachelor's degree in business, marketing, or related field (or equivalent experience)
  • 3+ years in account management, customer service, or inside sales; leadership experience preferred
  • Experience in B2B environments, ideally with manufactured products
  • Strong communication, negotiation, and organizational skills
  • Proficiency with ERP/CRM systems and Microsoft Office
  • Ability to multitask in a fast-paced environment
  • Analytical mindset and attention to detail
  • Spanish fluency is a plus
Benefits
  • Competitive salary
  • Medical, dental, vision, life, and disability insurance
  • 401(k) plan
  • Inclusive and supportive workplace
Pay Details: $80,000.00 to $95,000.00 per year

Search managed by: Sunny Hill

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www-uat.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance


Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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