Service Coordinator
1 week ago
MEPPI's Service Center Division (SCD) is seeking a detail-oriented and customer-focused Service Coordinator to join our team. In this essential role, you will manage and coordinate service activities-from scheduling and documentation to technician support and invoicing. You'll play a key part in ensuring our customers receive best-in-class support throughout the service lifecycle.
What You'll Do:
Own the Service Process:
Plan, organize, and schedule service activities including repairs, preventative maintenance, parts replacement, and warranty work. Collaborate with customers, sales representatives, service technicians, and authorized service providers (ASPs) to ensure smooth execution.
Keep Operations Flowing:
Maintain the service calendar to track scheduled fieldwork, emergency calls, and technician availability.
Drive Accuracy & Efficiency:
Create and process service orders, including parts, labor, ASP commissions, and service contract maintenance. Enter all relevant details into MEPPI's CRM and business systems.
Empower the Field Team:
Generate and distribute work orders for all service activities and coordinate third-party equipment and logistics for site testing and start-ups.
Support Our Partners:
Issue paperwork and coordinate payments for completed service work provided by ASPs.
Manage Maintenance Contracts:
Track open service contracts and ensure that preventative maintenance work is completed on schedule.
Follow Through to Closeout:
Verify all service activities have been completed, documentation submitted, and expenses posted. Prepare service orders for invoicing or credits.
Streamline Returns:
Issue Return Material Authorizations (RMAs) for equipment returns and coordinate logistics.
Facilitate Deliveries:
Work with MEPPI logistics and customers to schedule deliveries for large service-related shipments.
Ensure Site Readiness:
Confirm that technicians hold necessary credentials and meet safety compliance for each job site.
Champion Collaboration:
Promote a positive image of SCD by working closely with internal departments, customers, and suppliers in a timely and cooperative manner.
What You Bring:
Education:
Associate degree in Business or related discipline, or equivalent combination of education and experience.
Experience:
3+ years in customer service, sales support, or service coordination-ideally within a service-related industry.
Skills & Knowledge:
- Strong multitasking and organizational skills with a focus on accuracy and meeting deadlines.
- Intermediate-level communication and interpersonal skills to engage with customers and cross-functional teams.
- Experience in CRM, ERP/MRP systems, and MS Office Suite.
What's in It for You?
Comprehensive Health Coverage:
We've got you covered MEPPI pays 90% of the cost for medical, dental, and vision plans-so you can focus on what matters most.
Retirement Plans:
Secure your future with our 401(k) plan, featuring a 4% company match.
Generous Paid Time Off:
Earn vacation after 90 days of employment-plus enjoy 12 paid holidays per year.
Career Development:
Grow with us. We offer training, educational assistance, and opportunities to advance your career.
Exclusive Employee Perks:
From profit sharing and our 24/7 Warrendale fitness center to wellness programs and employee discounts-being part of the MEPPI family comes with meaningful benefits.
Why MEPPI?
At MEPPI, you're more than a team member-you're part of a mission to power reliability and deliver service excellence. As a U.S. affiliate of Mitsubishi Electric, we lead the industry with cutting-edge solutions for power systems and transportation. Join our team and help shape the future.
Equal Opportunity Employer
MEPPI is proud to be an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment for all employees.
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