Product Specialist

2 weeks ago

Broadview Heights, OH, United States Ohio CAT Full time
Description

Find YOUR fit at Ohio Cat (A Division of Ohio Machinery Co.) Join a winning culture that strives to be the top-performing, dynamic industry leader and partner of choice for the products and solutions that help our customers build, improve, feed, power, and protect our world. Grow your career - See what opportunities await today

Job Summary:
As a Digital Product Specialist, you will be the go-to expert for educating customers on Caterpillar's suite of digital platforms. The mission is to ensure customers are confident and capable in using these tools to manage equipment and order parts. Through personalized training sessions, engaging demos, and ongoing support, you'll help drive digital adoption and enhance the customer experience across Ohio Machinery's aftermarket operations.

Qualifications:
  • A high school diploma or equivalent is required.
  • A bachelor's degree in business, communications, or a related field is preferred.
  • Must have two to four years of experience in customer service or customer success roles, preferably in the construction, heavy equipment, or related industries.
  • A strong understanding of digital platforms and tools, with the ability to effectively communicate technical concepts to non-technical customers, is required.
  • Must have excellent communication, organizational, presentation, and interpersonal skills.
  • Strong problem-solving abilities and a customer-first mindset are required.
  • Ability to travel to customer sites and branch locations across Ohio.
Key Competencies:
  • Lead digital onboarding sessions for existing customers, both in-person and virtually.
  • Deliver hands-on training on SIS (Service Information System), PCC (Parts.Cat.Com), Cat Central, VisionLink, and IP (Integrated Procurement).
  • Customize training content to meet customer needs and specific industry segments.
  • Conduct live demos and tutorials to showcase platform features.
  • Provide troubleshooting support and liaise with Caterpillar's technical teams when needed.
  • Collaborate with the marketing team to align training materials with campaigns and promotions.
  • Proactively reach out to customers to offer refresher training and introduce new features.
  • Collect feedback to improve training effectiveness and customer satisfaction.
  • Support internal training for sales and support staff to ensure consistent messaging and tool usage.
Employee Benefits:
  • 401(k): Match and employer discretionary contribution.
  • Health Insurance: Two options, including an HSA with a dollar-for-dollar match up to $1,200 per year.
  • Dental & Vision Insurance: Comprehensive coverage options.
  • Financial Access: Credit Union membership available.
  • Insurance: Life, Short-Term Disability, and Long-Term Disability coverage.
  • Educational Opportunities: Scholarships for employees' spouses and children through the Ohio Machinery Education and Opportunity Foundation.
  • Compensation: Base pay, annual bonus potential, and company success share bonuses.
Physical Requirements:
  • Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible.


EEO, Veterans & Disabled Employer, and VEVRAA/503 Federal Contractor.

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