IT Support Field Engineer MSP

6 days ago

Dallas, TX, United States IntegraMSP Full time
IT Support & Field Engineer

Full-Time • Must Live in the Dallas Area • Onsite / In-Office Monday–Friday

IntegraMSP is looking for a sharp, service-driven IT Support & Field Engineer who loves solving problems, helping people, and jumping into new technology without hesitation. This role supports our clients both remotely and onsite, so strong customer-facing skills are a must. If you enjoy variety, learning, and the occasional “well, that's new ” moment, you'll feel right at home here.

You'll work with a tight-knit team, support smart tools and modern tech stacks, and get hands-on experience across multiple environments. We also provide training assistance toward industry certifications—because growth matters.

What You'll Do

  • Resolve support tickets efficiently—or escalate when appropriate.

  • Deliver an excellent customer experience every time.

  • Update and maintain documentation for supported systems.

  • Manage and support Microsoft 365 environments.

  • Set up, configure, and troubleshoot computers, Active Directory, security groups, distribution groups, and Group Policy.

  • Work with network switches, Windows Server, and firewalls.

  • Travel to client sites within the Dallas/Fort Worth area as needed.

  • Learn new technologies and become the go-to expert clients rely on.

  • Maintain professionalism—even when the printer is on fire (metaphorically… hopefully).

  • Build rapport and trust with clients.

  • Commit to a Monday–Friday schedule working onsite in our office.

  • Lift equipment up to 50 lbs when needed.

What You Bring

  • A genuine dedication to top-tier customer service.

  • Ability to work onsite at our office and customer locations.

  • Initiative and comfort working independently.

  • 2+ years of experience in a similar support/field role—MSP experience strongly preferred.

  • Strong teamwork and communication skills.

  • Ability to juggle multiple tasks, meet deadlines, and keep your cool.

  • Excellent time management and prioritization skills.

  • Commitment to continuous learning (and earning relevant certifications).

  • Ability to explain complex technical concepts in simple, human language.

  • Strong troubleshooting and diagnostic skills.

  • Experience with:

    • Microsoft Azure

    • Microsoft 365, Teams, SharePoint

    • Windows Servers and domains

    • Networking fundamentals

  • Familiarity with support tools, IT service processes, and documentation practices.

  • Solid typing and note-taking habits for accurate ticket updates.

  • Successful completion of toolset certifications within your first month (training provided).

Education & Experience Recommendations

  • 2+ years as a Tier 1 Technician, Field Technician, or similar role within an MSP.

  • Certifications such as A+, Network+, Cisco, or Microsoft are a plus.

Confidentiality & Professional Standards

  • Maintain confidentiality for all client data and systems.

  • Document all work performed—passwords, configurations, correspondence, etc.

  • Follow business casual dress unless otherwise approved.

  • Accurately complete timesheets daily.

  • Uphold our Core Values at all times.

Bonus Skills (Nice-to-Haves)

Experience with any of these tools earns you instant gold stars:

  • Autotask

  • Datto BCDR

  • Datto RMM

  • Cytracom Control One

  • ThreatLocker

  • CyberQP

Our Core Values

  • Honesty: We keep our word—both in what we say and what we do.

  • Kindness: We lead with respect, generosity, and empathy.

  • Discipline: We do the hard work consistently until we get results.

  • Ownership: We act like owners—accountable, invested, and dependable.

  • Learning: We grow constantly, as professionals and as people.

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