Assistant Branch Manager
2 weeks ago
Description
The Assistant Manager, Experience Center (XC) partners with the Manager to oversee the day to day activities of a team of Financial Solutions Representatives in processing routine financial transactions for members. The Assistant Manager handles daily operational tasks and ensures member service levels are met or exceeded. Primary Responsibilities:
- Handle and oversee the daily operations of the XC (including cash and vault balancing, negotiable items, audits)
- Partner with Manager in leading a team of high-performing and engaged employees through effective people leadership practices including regular communication of performance expectations and feedback to employees to maintain high team performance; provide coaching and corrective action as required; actively support employee professional growth and development
- Maintain and enforce systems, policies, procedures and productivity standards
- Partner with Manager in effectively using KPIs and reports to analyze and determine necessary actions to identify gaps in the business and take action to resolve
- Ensure member service projects (change initiatives) meet objectives on time and on budget
- Partner with other business units to resolve member issues or grow member relationships; actively participate in cross-functional meetings
- Research, resolve and communicate operational issues and potential problems to leader and/or other business units
- Identify, manage and mitigate risk within XC (including identify theft, overdrafts, etc)
- Manage vendor relationships to support operational excellence and member service levels
- Minimum Education:Bachelor's degree is preferred
- Minimum one year experience in retail financial services with a proven successful track record in deepening and acquiring member relationships
- Minimum 6 months' experience leading people or teams
- Proven people management and development skills, adept at providing frequent and valuable performance feedback to develop and build employees to achieve department goals
- Ability to use data and analytic information to gain insights and drive strategic direction
- Ability to work autonomously to manage time effectively and prioritize work appropriately to meet deadlines
- Strong business communication skills; able to write/speak clearly and professionally for a variety of audiences
- Familiarity with CRM software is preferred
- Working knowledge of Microsoft Office Suite
- Certification/License: N/A
- Traditional medical, dental, and vision coverage
- 401K matching up to 5% per pay period
- Accrue up to 17 days of Paid Time Off your first year of employment
- 11 paid federal holidays
- Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria)
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