Automotive Service Assistant

5 days ago

San Juan Capistrano, CA, United States Capistrano Volkswagen Full time
Volkswagen Service Assistant
San Juan Capistrano, CA

Capistrano Volkswagen is looking for a friendly and enthusiastic person to join our Capistrano Volkswagen team. This person will need to be professional and personable, while embodying the stores' Smileage Guaranteed® philosophy of doing business.

This person will be responsible for assisting the Volkswagen Service Department in its daily business as well as working with our guests. We are looking for strong, self-motivated candidates eager to build lasting relationships with our guests, not just handle one-time transactions.

Pay Scale: Wages include Base Hourly Compensation of between $18.00 and $20.00.

Benefits:
  • Eligibility for medical, dental and vision insurance
  • 401(k)
  • Paid time off
  • Sick Leave benefits + Paid training
  • Growth opportunities
  • Employee purchase discounts
  • Long-term job security
  • Fun, inviting work environment (with Purple Wednesdays)
Responsibilities:
  • Assist Volkswagen service department in all areas of it's daily business.
  • Answer overflow phone calls from our business development center.
  • Assist in scheduling service appointments for all service inquiries received via chat, email, phone, in-person, etc.
  • Assist the rental department: renting and receiving cars, daily reporting, maintaining the fleet for fuel, maintenance, cleanliness, etc.
  • Coordinate vehicle pick-up and delivery services.
  • Quality control repair orders for processing.
  • Maintain customer lounge and coffee station.
  • Be familiar with the guest and their vehicle to create a custom dialogue tailored to their needs (i.e. what service they may be due for, do they have pre-paid maintenance, did they decline any services last visit, etc.)
  • Facilitate any necessary contact with guests following service.
  • Maintain thorough, up-to-date knowledge of our products and services, including maintenance menus, pricing, etc.
  • Ensure guests are aware of promotions/stay informed of all current marketing efforts they may have seen.
  • Adhere to all company policies and procedures.
  • Assist with various other tasks and special projects as needed.
Requirements:
  • Good written and verbal communication skills.
  • Excellent typing and computer skills.
  • Professional and welcoming demeanor.
  • Organized and able to multi-task.
  • Detail-oriented, especially when it comes to handling guest information.
  • Ability to learn quickly and adapt during high volume intervals.
  • Self-motivated and enjoys working independently, but also is a team player.
  • Available to work occasional weekends if needed.
  • Proficient in Microsoft Office.
  • Previous customer service is a plus.
  • Previous automotive experience is a plus.
  • Must be willing to submit to a pre-employment drug screen.

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