Information Technology Support Technician
6 days ago
Bowers + Kubota Consulting is a full-service architectural, landscape architecture, engineering, planning, construction management, and project/program management firm that has been servicing the islands for more than forty years. Recognized as one of the Best Places to Work both nationally and in Hawai'i, we are dedicated to delivering successful projects of superior quality to our clients through teamwork and integrity.
The Information Technology (IT) Support Technician will be responsible for providing services to manage the entire product lifecycle of the firm's technology assets.
JOB QUALIFICATIONS:
• Minimum Associate's degree in Information Technology or Information Security or an equivalent combination of education, training, and/or experience required.
• 1-3 years' experience with performing hardware and software troubleshooting/repair.
• Excellent customer service skills.
• Previous experience in conducting training or presentations preferred.
• Knowledge and experience with MS/Office 365 programs and services.
• Ability to communicate effectively and with diplomacy both verbally and in writing.
• Ability to prioritize and plan work activities efficiently.
• Ability to manage information from multiple sources concurrently.
• Ability to sit for long periods of time while working on the computer.
• Ability to understand end users' problems and convey technical information in a nontechnical manner format.
• Ability to work independently and in small teams.
• Excellent hand-eye coordination is required.
• Ability to occasionally lift and/or move up to 20 pounds required.
• Must be able to work on-site in Honolulu office.
ESSENTIAL JOB FUNCTIONS:
• Provides services to manage the entire product lifecycle of the firm's technology assets.
• Provides day-to-day telephone, in-person, and online support to end-users.
• Ensure proper function and execution of the IT department's disaster recovery procedures and systems.
• Identifies opportunities for improvement and advancement of the firm's technology assets and policies.
• Assists the IT Support Lead in the daily operations of the IT department while also supporting the projects and initiatives of the Director of IT & Security.
• Assists in the customization and adaption of existing programs to meet users' requirements.
• Develops and presents B+K IT training (lunch & learns/webinars, etc) on various systems for employees.
• Prepares various audio/visual systems for professional presentations.
• Research, plan, and implement future IT projects.
• Must be available to work after hours and nights as required.
• Perform other duties as assigned.
LOCATION: Kalihi/Honolulu, HI
SALARY RANGE: $54,000 - $78,000 per year depending on experience
Please apply directly online at: www.bowersandkubota.com
Equal Opportunity Employer/Vets/Disabled
100% Employee Owned
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