Information Technology Specialist

Salary: See Position Description
Location : Honolulu, HI
Job Type: Full-Time Permanent
Job Number: 2025-02361
Department: Kapi'olani Community College - Center for Excellence in Learning, Teaching and Technology
Opening Date: 12/15/2025
Closing Date: 1/4/2026 11:59 PM Hawaii
Position Number:: 0080340

Description
University of Hawai'i, Kapi'olani Community College, Center for Excellence in Learning, Teaching, and Technology (CELTT), is seeking applications for the Information Technology Specialist position. Please see the information about the position, the duties and responsibilities, the minimum and desirable qualifications, and the job application attachments below:
Position Title: Information Technology Specialist

Position Number: 0080340

Location: Kapi'olani Community College

Department: Center for Excellence in Learning, Teaching, and Technology (CELTT)
Date Posted: December 15, 2025
Closing Date: January 4, 2026, 11:59 PM HST

Bargaining Unit Code: 08

Department ID: 22833103

Pay Band: B

Reports to: Information Technology Specialist

Salary:

Full Time/Part Time: Full Time

Temporary/Permanent: Permanent
Funds: General
Other Conditions: Position to begin approximately March 2026, pending position clearance, availability of funds, satisfactory performance, and program needs.

Introduction:

The Center for Excellence in Learning, Teaching, and Technology (CELTT) is responsible for planning, developing, and delivering high-quality computing and media resources and services for student learning, administrative operations, faculty and staff development, and delivery of instruction and services. The primary purpose of this position is to support video production services and computer tech support.
Duties and Responsibilities:

(NOTE: ** denotes Essential Functions)

• **Oversees management and directs the operation of the Center's digital media assets for the campus, including but not limited to: closed captioning system, video production, informational production and delivery, and consultation.
• **Under general supervision, initiates changes to department policies and standard operating procedures to achieve the most efficient and economical service as related to primary areas of responsibility.
• **Reviews, analyzes, and modifies policies and procedures in the areas of closed captioning and technical support to ensure optimum efficiency and service to clients.
• **Coordinates scheduling of productions and production staff. Supervises others involved in productions such as Media Specialists, Educational Specialists, student assistants, and interns. Serves as Production Manager and Digital Systems Specialist under the direction of the CELTT Coordinator.
• **Evaluates A/V needs and requirements, installs and supports end users in use.
• **Produces videos for cable that are informational and for class content. This includes highlighting campus programs and events that can be viewed online and on cable.
• **Setups, maintains, and administers department video conferencing systems and systems that are part of the UH System conferencing network, e.g., HITS, Zoom, polystudio, etc.
• Knowledge of Mac and PC computer systems, setup, configuration, troubleshooting, and maintenance of Mac and PC computer systems.
• **Performs equipment troubleshooting, maintenance, replacement, repair, and upgrades on professional broadcast and production equipment.
• **Monitors and participates in responding to any, including complex and in-depth digital media-related queries and concerns that come via email, phone, or in-person from faculty, staff, other institutions, and community members.
• **Evaluates new technologies for application in digital-media production
• Researches and consults with faculty on new technologies, and makes recommendations.
• Makes thoughtful and informed recommendations to the College regarding the procurement of equipment.
• Troubleshoots software problems as needed.
• **Advises individuals and groups having diverse viewpoints and opinions on digital media content and management, and recommend the most appropriate, effective, and efficient solution. Advise and train staff and end users of those systems and resources for which this position is responsible.
• Trains faculty and staff on software and best practices for education.
• **Working knowledge of maintaining data documentation, such as SAN systems for asset management, NAS for file sharing servers, and data archiving and web servers.
• Assists faculty and staff in troubleshooting software problems as needed.
• Works with and provide technical advice to faculty and staff using digital media.
• **Creates digital assets and ensure that they are properly prepared for use; establish methods for: design, development, deployment, compression, transfer, and archiving per UH standards
• Responsible for assisting management, application, and advancement of the college website, intranet, and other institutional websites.
• Assists clients in interpreting and adhering to federal, UH, and KCC policies and guidelines.
• Maintains currency of knowledge in the computing field by pursuing a course of professional development as agreed upon with the immediate supervisor and department head.
• **Performs equipment troubleshooting, maintenance, replacement, repair, and upgrades for computer systems, digital broadcast, and production equipment.
• Works outside normally scheduled work hours, including day, night, weekend, and/or holiday hours as needed and directed by the CELTT coordinator.
• Other duties as assigned

Minimum Qualifications

• Possession of a pertinent baccalaureate educational degree in communications, information technology, educational technology, or related field and 3 years of progressively responsible professional information technology experience with responsibilities for mixed multimedia production including video, audio, and animation and the specification for asset management and online interactivity, of which 2 years of the experience must have been comparable in scope and complexity to the next lower payband in the University of Hawai'i broadband system; or any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated.
• Considerable working knowledge of distance learning, multimedia development, user interface design, and video production as demonstrated by the broad knowledge and understanding of the full range of pertinent standard and evolving information technology concepts, principles and methodology.
• Considerable working knowledge and understanding of the broad technology, systems, hardware and software associated with Windows and Mac computers, Internet protocols, including support, and administration of related servers.
• Demonstrated ability to recognize a wide range of intricate problems, use reasoning and logic to determine accurate causes, and apply principles and practices to determine, evaluate, integrate, and implement practical and thorough solutions in an effective and timely manner.
• Demonstrated ability to interpret and present information and ideas clearly and accurately in writing, verbally and by preparation of reports and other materials.
• Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team leaders and members, and individuals.
• Demonstrated ability to lead subordinates, manage work priorities and projects, and manage employee relations.

Desirable Qualifications

• Extensive working knowledge of setting up, configuring, and maintaining streaming technology servers.
• Extensive working knowledge in the use of OSX Server for media distribution.
• Extensive working knowledge of server security protocols.
• Extensive working knowledge of streaming technology.
• Extensive working knowledge of user-interface design.
• Extensive knowledge of instructional design principles.
• Considerable working knowledge and understanding of mobile devices and operating systems such as iOS and Android.
• Extensive knowledge & demonstrated proficiency in the use of compression tools to optimize files for multiple platforms (Online, offline, print and mobile).
• Extensive knowledge of embedding media assets into an online learning environment.
• Extensive knowledge of software used for closed captioning (MacCaption).
• Experience and demonstrated proficiency in setup and maintenance of RSS feeds such as podcasts, blogs, vlogs, and iTunesU.
• At least one (1) year of professional experience in troubleshooting and maintaining hardware associated with creation of online assets, including cameras, mixers, and lighting systems.
• Considerable experience in production studio management including setup of lighting, set design, maintenance of equipment, and scheduling.
• At least one (1) year of professional experience with media production in higher education
• At least one (1) year of professional experience in the use of hardware and software associated with audio/video pre-production, production, and post-production.
• Ability to use social media tools and mobile applications.
• At least one (1) year of professional experience working with people of diverse socioeconomic and multicultural backgrounds.
• Demonstrated ability to lead subordinates, manage work priorities and projects, and manage employee relations.
• Ability to work a variable work schedule, and work outside normally scheduled work hours, including day, night, weeken,d and/or holiday hours, as directed.
• Demonstrated ability to speak, read, comprehend, interpret, and write fluently in English; and interpret and present information and ideas clearly and accurately in writing, verbally, and by preparation of reports and other materials.

INCOMPLETE APPLICATIONS WILL NOT BE CONSIDERED (Read the "To Apply" section carefully)

To Apply:
Click on the "Apply" button on the top right corner of the screen to complete an application and attach the required documents. In addition to the Application, applicants must attach the following:

1. Cover letter;
2. Resume;
3. The names and contact information (telephone number and email addresses) of at least three professional references; and
4. Official graduate and undergraduate transcript(s) showing degree and coursework to date appropriate to the position (copies of official transcripts are acceptable; however, original official transcripts will be required at the time of hire.) Transcripts issued outside the United States of America require a course-by-course analysis with an equivalency statement from an agency having membership with the National Association of Credential Evaluation Services, Inc., verifying the degree equivalency to that of an accredited institution within the USA. The expense of the evaluation shall be borne by the applicant.
   • Academic record/grade summaries will NOT be accepted
   • Diplomas and copies will NOT be accepted

Incomplete applications will NOT be considered.

NOTE:

• The application will be incomplete if materials are unreadable, illegible, password protected, missing, or corrupted; therefore, late or incomplete applications will not be considered. All requested documents/information become the property of Kapi'olani Community College and will not be returned.
• Please do not include any self-identifying photos and redact any references to confidential information on submitted documents (social security number, date of birth, etc.).
• Applications lacking copies of transcripts will be reviewed based on work experience equivalency to meet minimum qualifications (MQs). All minimum qualifications must be met by the closing date.
• If you have not applied for a position before using NEOGOV, you will need to create an account.

Inquiries: Kapi'olani Community College HR Department,

EEO, Clery Act, ADA

The University of Hawai'i is an Equal Opportunity Institution and is committed to a policy of nondiscrimination in employment, including on the basis of veteran and disability status. For more information, visit:

Employment is contingent on satisfying employment eligibility verification requirements of the Immigration Reform and Control Act of 1986; reference checks of previous employers; and for certain positions, criminal history record checks.

In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, annual campus crime statistics for the University of Hawai'i may be viewed at: https://www.hawaii.edu/titleix/help/campus-security/, or a paper copy may be obtained upon request from the respective UH Campus Security or Administrative Services Office.

In accordance with Article 10 of the unit 08 collective bargaining agreement, bargaining unit members receive priority consideration for APT job vacancies. As a result, external or non BU 08 applicants may not be considered for some APT vacancies. BU 08 members with re-employment rights or priority status are responsible for informing the hiring unit of their status.

Accommodation Request: The University of Hawai'i complies with the provisions of the Americans with Disabilities Act (ADA). Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the EEO coordinator directly. Determination on requests for reasonable accommodation will be made on a case-by-case basis. For further information, please refer to the following link:
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In addition to the Application, applicants must attach the following:Note: By checking off the following options, I acknowledge that I have read and understand the requirement to include attachments with this application and I am aware that incomplete applications will not be considered.

• Cover Letter
• Resume
• The names and contact information (telephone number and email addresses) of at least three professional references;
• Official graduate and undergraduate transcript(s) showing degree and coursework to date appropriate to the position (copies of official transcripts are acceptable; however, original official transcripts will be required at the time of hire.) Transcripts issued outside the United States of America require a course-by-course analysis with an equivalency statement from an agency having membership with the National Association of Credential Evaluation Services, Inc., verifying the degree equivalency to that of an accredited institution within the USA. The expense of the evaluation shall be borne by the applicant. Academic record/grade summaries will NOT be accepted. Diplomas and copies will NOT be accepted.

Required Question

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