Student Services Coordinator

American University is a student-centered research institution located in Washington, DC, with highly-ranked schools and colleges, internationally-renowned faculty, and a reputation for creating meaningful change in the world. Learn more about American University

Department:

Student Services

Time Type:
Full time

Job Type:
Regular

FLSA Status:
Non-Exempt

Work Modality:

Hybrid 02 (On Campus 2 days/Week)

Union:

SEIU Local 500 - Provost & Enrollment Division

This position is part of a collective bargaining unit represented by SEIU Local 500 - Provost & Enrollment Division. That means the terms and conditions of your employment are governed by university policy (including the Staff Personnel Policies Manual) and any collective bargaining agreement entered into between American University and SEIU Local 500 - Provost & Enrollment Division.

Job Description:

Summary:

The Student Services Coordinator is responsible for providing collaborative support of all activities related to AU Central's operations including administrative business functions and student service functions.

Duties include but are not limited to: monitoring and reconciling Staff Assistant purchasing card, day to day oversight of supplies and office equipment, records retention, coordinating logistics for events/meetings, providing notary services, verification and certification of enrollment, administrative support for first time non-degree registration, administrative support for student health insurance waiver and enrollment process, sorting and distributing mail, technology support for the office and other duties as assigned.

Essential Functions:

1.) Student Certification Support Services

• Research and provide certification and verification of enrollment and degree requests from current students and alums. Confirm details in Colleague and provide requested documentation for customer.
• Loan Deferment and background checks on behalf of current and former students.
• Respond to designated student inquires in the case management system.

2.) Special Project and Administration Support

• Manage application intake for the first-time non-degree process.
• Collaborate with academic units and AU Central's Assistant Director to ensure timely processing of applications.
• Assist with the administration for student health insurance waiver and appeal process.
• Assist in the coordination of the certification process for Veterans' Education Benefits.

3.) Budget and Daily Operations Management

• Process purchase orders/invoices/disbursement requests, travel expense reports, and other financial and procedural functions.
• Manage and reconcile Staff Assistant purchase card and account.
• Work regularly with Accounts Payable to ensure all invoices are submitted and paid.
• Monitor inventory and order supplies for AU Central, screening and distributing mail and maintain Student Services Coordinator policies and procedures documentation.

4.) Other Duties as Assigned

Competencies:

• Serving Customers.
• Prioritizing and Organizing.
• Supporting Coworkers.
• Acquiring and Analyzing Information.

Position Type/Expected Hours of Work:

• Full-time.
• 35 hours per week.
• This is a union-eligible position.
• Hybrid 02 work modality (on campus 2 days per week).

Salary Range:

• $25.00 - $27.47 per hour.

Required Education and Experience:

• High school diploma or equivalent.
• 1 - 3 years of relevant experience.

Preferred Education and Experience:

• Bachelor's degree.
• Experience working in a higher education institution.
• Experience with Colleague Student Information System.

Additional Eligibility Qualifications:

• Good customer service and problem-solving skills.
• Excellent communication skills.
• Must be a team player and have the ability to collaborate with staff members from numerous departments.
• Ability to work independently with minimal supervision.
• Intermediate knowledge of personal computer systems and other technology tools such as Microsoft Office applications.
• Exceptional attention to detail.

Other Duties:

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits

AU offers a competitive benefits package including a 200% matching retirement plan, tuition benefits for full-time staff and their families, several leadership development certificates, and has been recognized by the American Heart Association as a fit-friendly worksite. Click here to learn about American University's unique benefit options.

Other Details

• Hiring offers for this position are contingent on successful completion of a background check.
• Employees in staff positions at American University must deliver their services to the university from either the District of Columbia, Maryland, or Virginia, or perform work on-site at the university.
• Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
• American University is an E-Verify employer.

Current American University Employees

American University current employees must apply through their employee Workday account. If you are a current employee at American University, please log into Workday and select the Find Jobs report which will take you to our internal career listings.

Contact Us

For more information or assistance with the American University careers site, email theworkline@american.edu.

American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual's genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.

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