Service Desk Analyst I

6 days ago

Richardson, TX, United States Associa Full time

Associa is seeking a highly motivated and customer-focused Level 1 Service Desk Analyst to join our dynamic IT team. As a primary point of contact for our end-users, you will play a crucial role in ensuring the smooth operation of our IT infrastructure. This position involves providing exceptional first-level technical support, troubleshooting a diverse range of hardware, software, and network issues, and contributing to a positive user experience. If you are a proactive problem-solver with a passion for technology and helping others, we encourage you to apply. This role requires onsite presence 5 days a week in our Richardson, Texas location. Could be various shift work.

  • Provide timely and effective technical support to end-users via phone, email, and remote tools.
  • Diagnose and resolve a wide range of IT issues, including:
    • Hardware troubleshooting (PCs, laptops, printers, etc.)
    • Software installations and configurations
    • Network connectivity issues
    • User account management
    • Troubleshooting Microsoft Office applications
  • Log and track incident tickets in our ticketing system.
  • Maintain and update the knowledge base to improve troubleshooting efficiency.
  • Escalate complex issues to higher-level support teams when necessary.
  • Adhere to service level agreements (SLAs) and meet performance metrics.
  • Actively participate in team meetings, training sessions, and process improvement initiatives to enhance service delivery and personal technical skills.
  • Any additional tasks assigned by leadership
Competencies
  • Focus on providing exceptional customer service
  • Great communication skills
  • Strong technical aptitude
  • Problem solving & critical thinking
  • Knowledge of Windows 10 and 11 Operating Systems
  • Familiarity with Remote Desktop tools
Required Qualifications
  • 1-2 years of related technical service desk experience or equivalent combination of Associates or Bachelors degree and some related work experience
  • A+ Certified - Preferred
Personality Traits
  • Self-starter
  • Motivated
  • Task oriented
  • Team player
  • Ability to think out of the box
  • Phone Etiquette
  • Executive Presence

  • Service Desk Analyst

    1 day ago

    Richardson, TX, United States Zones Full time

    Description Position at Zones LLC.Company Overview: When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones - First Choice for IT.TM Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched...

  • Service Desk Analyst

    6 days ago

    Richardson, TX, United States Zones Full time

    Description Position at Zones LLC. Company Overview: When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones - First Choice for IT.TM Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched...

  • Service Desk Technician

    1 week ago

    Richardson, TX, United States Smart AutoCare Full time

    DEPARTMENT: Information Technology POSITION: Service Desk Technician REPORTING TO: IT Manager CLASSIFICATION: Exempt The Company: Smart AutoCare (SAC) is people taking care of people. We provide consumer protection products within the automotive industry, with integrity and longevity in mind. Our Service Desk Technician: We are looking for a customer...

  • Service Desk Technician

    1 week ago

    Richardson, TX, United States Smart AutoCare Full time

    DEPARTMENT: Information Technology POSITION: Service Desk Technician REPORTING TO: IT Manager CLASSIFICATION: Exempt The Company: Smart AutoCare (SAC) is people taking care of people. We provide consumer protection products within the automotive industry, with integrity and longevity in mind. Our Service Desk Technician: We are looking for a customer...

  • Service Desk Technician

    6 days ago

    Richardson, TX, United States Smart AutoCare Full time

    DEPARTMENT: Information Technology POSITION: Service Desk Technician REPORTING TO: IT Manager CLASSIFICATION: Exempt The Company: Smart AutoCare (SAC) is people taking care of people. We provide consumer protection products within the automotive industry, with integrity and longevity in mind. Our Service Desk Technician: We are looking for a customer...

  • Service Desk Lvl 2

    2 weeks ago

    Richardson, TX, United States INSPYR Solutions Full time

    Title: Service Desk Technician, Level 2 Location: Remote Duration: 12 months +, potential for contract to hire Compensation: Between $32.00 to $40.00 and will depend on relevant experience to this role Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S. Position Summary: This position will utilize Bomgar to deliver remote...

  • Risk Analyst I

    2 weeks ago

    Richardson, TX, United States Lennox Full time

    Who We AreLennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace...

  • Front Desk Receptionist

    6 days ago

    Richardson, TX, United States Associa Full time

    Job Summary: We are seeking a professional and friendly Front Office Receptionist to be the first point of contact for our office. This position plays a critical role in delivering excellent customer service while managing a high volume of phone calls and front-desk activity. The ideal candidate will be organized, courteous, and thrive in a fast-paced...

  • Front Desk Receptionist

    1 week ago

    Richardson, TX, United States Associa Full time

    Job Summary: We are seeking a professional and friendly Front Office Receptionist to be the first point of contact for our office. This position plays a critical role in delivering excellent customer service while managing a high volume of phone calls and front-desk activity. The ideal candidate will be organized, courteous, and thrive in a fast-paced...

  • Front Desk Receptionist

    4 days ago

    Richardson, TX, United States Associa Full time

    Job Summary: We are seeking a professional and friendly Front Office Receptionist to be the first point of contact for our office. This position plays a critical role in delivering excellent customer service while managing a high volume of phone calls and front-desk activity. The ideal candidate will be organized, courteous, and thrive in a fast-paced...