Consultant, Managed Services

19 hours ago

Dallas, TX, United States Quorum Business Solutions, Inc. Full time
Opportunity Details

Full Time: Consultant, Managed Services

Dallas, TX or Houston, TX or Calgary, Alberta, Canada

Consultant, Managed Services

Location: Houston, TX or Dallas, TX

Model of Work: Hybrid

Are you excited by challenges? Do you enjoy working in a fast-paced, dynamic environment? Then now is the time to join Quorum Software, a rapidly growing company and industry leader in oil & gas transformation.

Quorum Software is the world's largest provider of digital technology focused solely on business workflows that empower the next evolution of energy. From emerging companies to supermajors, throughout every region of the globe, customers rely on Quorum's proven innovation and unmatched global expertise to streamline business operations and make data-driven decisions that optimize profitability and growth. Our industry-leading solutions are transforming energy companies across the entire value chain, helping visionary leaders evolve their organizations into modern energy companies.

Overview

This individual will lead a team focused on providing functional assistance and timely, effective solutions to complex business scenarios using their knowledge of the oil and gas business and our financial software applications. The individual should have a strong desire for continuous learning and growth of technical and functional skills with the aspiration to leverage these skills to provide a positive customer experience. The role requires extensive interactions with customers via written and verbal communications.

Responsibilities

  • Answer quick questions on system functionality and/or configuration
  • Analyzing complex business requests and interpreting them for internal engineering teams and external IT and business staff
  • Triaging, recreating, and documenting issues to provide detailed problem descriptions for coordination with engineering
  • Working with business users on a daily basis to troubleshoot issues, test solutions, provide resolutions, and escalate as necessary
  • Understand the importance of customer relations and support processes
  • Manage various team members to satisfy business requirements and resolve the issues reported
  • Create documentation that clearly demonstrates proper methodology and/or enhancement to be delivered solves the business problem reported
  • Complete administrative tasks required to track requests through lifecycle
  • Curate Knowledge Base content, including training for internal and external personnel on system functionality and business processes
  • Participating in the configuration, enhancement, and testing phases associated with software development and implementation
  • Ensuring successful completion of personal and team deliverables
  • Other duties as assigned
Requirements
  • Bachelor's degree in Engineering, Business or related disciplines that have an analytical component
  • Very good written and verbal communication skills
  • Strong organizational and project management skills
  • Must be willing to travel occasionally during the week
  • Experience leading teams of 2-5 resources, with customer service experience as a plus
  • Strong problem solving and/or analytical skills
  • Ability to embrace and leverage new technology
  • Basic understanding of database systems, data models, data migrations, and experience using SQL
  • Basic understanding of software development
  • Aptitude to build on concepts
  • Strong desire for continuous learning
  • Strong interpersonal skills
Additional Details
  • Background Check : The successful candidate will need to successfully complete the following clearances: Criminal History Check, Education Verification, Employment Verification, Driver's License Verification and passport/ID validation.
  • Visa Sponsorship : Employment eligibility to work with Quorum Software in the United States is required as the company will not pursue visa sponsorship for this position. The successful candidate will be required to ensure they maintain and renew any visas or permits that grant employment eligibility where applicable.


About Quorum Software
Quorum Software connects people and information across the energy value chain. Twenty years ago, we built the first software for gas plant accountants. Pipeline operators came next, followed by land administrators, pumpers, and planners. Since 1998, Quorum has helped thousands of energy workers with business workflows that optimize profitability and growth. Our vision for the future connects the global energy ecosystem through cloud-first software, data standards, and integration. The trusted source of decision-ready data for 1,800+ companies, Quorum Software makes the essential connections that let us work better together in the connected energy workplace. For more information, visit .

Quorum Diversity Statement : At Quorum, we are committed to fostering, cultivating, and preserving a culture of belonging. We want to be the place where a diverse pool of talented people join us, stay with us and do their best work. With a diverse team of employees, we grow and learn better together. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and our achievements. We are fully focused on equity and equality and believe deeply in diversity of race, gender, sexual orientation, age, religion, ethnicity, national origin, ability, neurodiversity and all the other characteristics that make us unique.

Quorum Business Solutions and Quorum Software are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

Those applicants requiring reasonable accommodation to the application and/or interview process should notify a member of the Human Resources Department

Our company uses E-Verify to confirm the employment and eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit

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