Property Relations and Yardi Manager- Atlanta
19 hours ago
The Property Relations and Yardi Manager oversees landlord engagement and Yardi system operations for the Georgia Housing Voucher Program (GHVP) and ensures accurate data and reporting across GHVP and Adult Mental Health Residential Programs. The position is responsible for managing landlord onboarding, resolving escalated payment issues for GHVP, and maintaining reliable data within Yardi. This role also leads system training and technical education initiatives for internal staff and contracted providers statewide. This position will be under the direct supervision of the Assistant Director of Supportive Housing and will work closely with the GHVP Program Manager and Residential Services Manager, reporting to the Director as needed.
The GHVP program distributes millions of dollars each month in rental subsidies to households in supportive housing across the state of Georgia. Ensuring the smooth operation of the administrative system and payment management system for GHVP is critical to the success of the program and ensuring housing stability for more than 2,000 households. In addition, this role will support the oversight of several dozen residential programs that provide transitional housing and supportive services to hundreds of individuals each year.
Key Responsibilities
- Serve as the primary liaison for landlord/vendor relationships within GHVP.
- Manage onboarding processes and support landlords in establishing direct deposit.
- Oversee Yardi data operations, reporting, documentation standards, and user access across both program areas.
- Troubleshoot and resolve escalated GHVP claims-related issues, including payment denials, corrections, and recoupments.
- Review weekly GHVP claim reports and ensure timely resolution of any issues.
- Serve as lead point of contact for Bridge Funding claim inquiries, working directly with providers and the Georgia Collaborative ASO to achieve resolution. This requires interfacing with the Georgia Collaborative technology system.
- Respond to Zendesk inquiries requiring advanced issue resolution and customer support.
- Develop, update, and maintain training materials, SOPs, and quick reference guides for Yardi users.
- Lead Yardi system training sessions for internal staff and external providers, ensuring adoption and accurate usage.
- Build strong partnerships and communicate effectively with landlords, internal teams, and external stakeholders.
- Ensure the accuracy and audit readiness of program data and landlord records. Coordinate with Finance and Audit teams to ensure GHVP financial data accuracy within Yardi.
- Bachelor's degree from an accredited college or university AND one year of related professional experience in housing programs, vendor management, financial operations, property management, data systems administration, or a closely related field
- Experience with Yardi Voyager, Zendesk, or comparable CRM/housing management systems
- Experience in housing operations, landlord relations, or customer account management
- Experience in moderate accounting and the review and explanation of financial ledger details, vendor/payment records, and/or account discrepancies
- Experience supporting system users and delivering training or technical assistance
- Proficiency in spreadsheet/data analysis, reporting, and dashboard generation
- Strong organizational and documentation skills with exceptional attention to detail
- Excellent written and verbal communication
- Effective customer service and conflict resolution capabilities
- Ability to analyze data, identify discrepancies, and recommend corrective action
- Ability to manage multiple priorities in a fast-paced environment
- Collaborative and able to build relationships with internal and external stakeholders
- Standard office environment with minimal travel required
- Hybrid or remote flexibility may be available based on agency policy
Employment Requirements
To ensure the safety and wellbeing of our employees, individuals and communities we serve, certain positions within DBHDD may require evaluations, vaccinations, professional licensure and certifications. Licenses must be current and enable providers to practice within the State of Georgia.
The following are a listing of evaluations and vaccinations that may be required for employees, including those not involved with direct care:
- Drug Screening
- TB Evaluation
- Annual Influenza*
*Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.
DBHDD is an Equal Opportunity Employer
It is the policy of DBHDD to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process.
This position is subject to close at any time once a satisfactory applicant pool has been identified.
FOR THIS TYPE OF EMPLOYMENT, STATE LAW REQUIRES A NATIONAL AND STATE BACKGROUND CHECK AS A CONDITION OF EMPLOYMENT.
High school diploma/GED and three (3) years of job-related experience; or two (2) years of experience required at the lower level Complnc Specialist 1 (RCP060) or position equivalent. Note: Some positions may require a certification or licensure.Note: Some positions may require a valid driver's license.
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