Director of Clinical Operations and Performance Outcomes

7 days ago

Brentwood, TN, United States Surgery Partners Full time
Director of Clinical Operations and Performance Outcomes - Hybrid Opportunity

This is a hybrid position based at our corporate office in Brentwood, TN, with on-site work required Monday through Wednesday.

Position Overview:
The Director of National Group Clinical Operations is responsible for leading organizational efforts to measure, analyze, and improve performance outcomes across clinical, operational, and financial domains. This role focuses on developing strategies to enhance patient care quality, operational efficiency, and organizational excellence while ensuring alignment with regulatory standards and strategic goals. The Director collaborates with leadership and multidisciplinary teams to establish performance metrics, implement improvement initiatives, and foster a culture of accountability and continuous improvement.

Key Responsibilities

Strategic Leadership

  1. Performance Strategy Development
  • Develop and execute a strategic framework for performance outcomes, aligning with the organization’s mission, vision, and strategic goals.
  • Identify key performance indicators (KPIs) and benchmarks to measure success across clinical, operational, and financial areas.
Alignment with Standards
  • Ensure organizational performance initiatives meet or exceed standards set by accrediting bodies, regulatory agencies, and payers.
  • Monitor healthcare trends and industry benchmarks to maintain competitive and compliant performance standards.
Leadership Engagement
  • Partner with executive leadership to align performance outcomes with organizational priorities.
  • Serve as a trusted advisor, providing data-driven insights and recommendations to guide decision-making.
Operational Oversight

  1. Data Analytics and Reporting
  • Oversee the collection, analysis, and interpretation of performance data from clinical and operational systems.
  • Develop dashboards and reports to communicate progress on performance goals to leadership and stakeholders.

Performance Improvement Initiatives
  • Lead enterprise-wide initiatives to improve performance in key areas such as patient safety, quality of care, operational efficiency, and cost containment.
  • Apply Lean, Six Sigma, or other performance improvement methodologies to drive sustainable change.
Goal Setting and Monitoring
  • Establish annual performance goals in collaboration with clinical and operational leaders.
  • Regularly monitor progress, identify gaps, and implement corrective actions as needed.
Collaboration and Stakeholder Engagement

  1. Multidisciplinary Collaboration
  • Work closely with clinical, administrative, and financial teams to align performance improvement efforts across the organization.
  • Foster collaboration across departments to eliminate silos and achieve shared goals.

Patient-Centered Focus
  • Engage patients, families, and caregivers in performance improvement efforts, ensuring that initiatives are patient-centered and outcome-driven.
Education and Communication
  • Train and mentor staff and leaders on performance measurement and improvement methodologies.
  • Communicate performance goals, progress, and outcomes effectively across the organization.
Ancillary Support
  • Provide resources and mentor staff working in hospital ancillary departments.
Regulatory Compliance and Quality Assurance

  1. Compliance Oversight
  • Ensure performance metrics and improvement initiatives comply with regulations set by The Joint Commission, CMS, and other relevant agencies.

Quality Monitoring
  • Collaborate with quality and risk management teams to align performance outcomes with patient safety and quality improvement efforts.
  • Conduct regular reviews of clinical outcomes and patient satisfaction to identify areas for enhancement.
Qualifications
  • Education:
    • Bachelor’s degree in Healthcare Administration, Public Health, Nursing, Business Administration, or related field required.
    • Master’s degree in Healthcare Administration, Business Administration, or related discipline preferred.
  • Experience:
    • 7+ years of experience in healthcare performance improvement, quality management, or operations, with at least 3 years in a leadership role.
    • Experience in a multi-site or enterprise-level healthcare organization preferred.
  • Travel:
    • Ability to travel to facilities up to 20% - 25%.
  • Certifications:
    • Certification in Lean, Six Sigma, or similar performance improvement methodologies preferred.
    • Certified Professional in Healthcare Quality (CPHQ) or equivalent certification is a plus.
  • Skills:
    • Strong analytical skills with the ability to interpret complex data and translate it into actionable insights.
    • Proficiency in performance improvement tools, data visualization platforms, and reporting software.
    • Exceptional leadership, communication, and project management abilities.
Key Competencies

  1. Leadership: Ability to inspire and guide teams toward achieving performance excellence.
  2. Analytical Thinking: Proficiency in analyzing data to inform decision-making and drive improvements.
  3. Collaboration: Skilled in fostering teamwork and building relationships across diverse groups.
  4. Strategic Vision: Capability to develop and implement long-term strategies for performance improvement.
  5. Attention to Detail: Ensures accuracy and thoroughness in data analysis and reporting.


Benefits:
  • Comprehensive health, dental, and vision insurance
  • Health Savings Account with an employer contribution
  • Life Insurance
  • PTO
  • 401(k) retirement plan with a company match
  • And more


ENVIRONMENTAL/WORKING CONDITIONS: Normal busy office environment with much telephone work. Possible long hours as needed. The description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

*If you are viewing this role on a job board such as Indeed.com or LinkedIn, please know that pay bands are auto assigned and may not reflect the true pay band within the organization.

*No Recruiters Please

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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