ServiceNow Solution Architect

6 days ago

Tampa, FL, United States Headsbase Consulting Full time
ServiceNow Solution Architect
Tampa, FL (Hybrid: 2 days in office)
Duration: 6 months

Job Summary
  • Lead end-to-end delivery of ServiceNow projects, ensuring alignment with business goals and platform best practices.
  • Manage cross-functional teams including developers, architects, business analysts, and stakeholders.
  • Oversee implementation and optimization of ITSM, SPM, and ITOM modules, including workflows, integrations, and reporting.
  • Develop and maintain detailed project plans, timelines, budgets, and risk mitigation strategies.
  • Facilitate stakeholder engagement, requirements gathering, and change management activities.
  • Ensure compliance with governance frameworks, including ITIL, Agile, and CSDM standards.
  • Monitor project KPIs and use ServiceNow dashboards to report progress and performance.
  • Coordinate testing, training, and go-live support to ensure successful adoption and sustainability.
  • Collaborate with enterprise architects to define long-term ServiceNow roadmaps, including module upgrades and new capability rollouts.

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