Business Analyst
2 weeks ago
At Sand Cherry Associates, we excel in the design and delivery of strategic customer-centric initiatives through digitally native, data-empowered solutions. Our client's confidence in us is centered on exceptionally skilled, high-energy talent working with the support of the full Sand Cherry team. Finding the right match for this role is a critical aspect of continuing that success.
We are seeking a detail-oriented and analytical Business Analyst with expertise in Business Process Mapping to support service delivery and service assurance operations within the telecommunications industry. This role will be instrumental in capturing, documenting, and optimizing business processes to enable system enhancements and process automation initiatives. The ideal candidate will partner with cross-functional teams to translate operational workflows into actionable system requirements that drive efficiency, scalability, and customer satisfaction. This role will be expected to be 4-days in office at one of the following locations: Philadelphia, PA; Naperville, IL; Denver, CO; and Manchester, NH.
Duties & Responsibilities:
- Conduct discovery sessions with business stakeholders and subject matter experts across impacted teams to accurately capture current-state and future-state processes.
- Develop clear and detailed process maps, workflow diagrams, and documentation (using Visio or similar tools) to support systems requirements development and automation design.
- Identify process gaps, bottlenecks, and dependencies that impact operational efficiency or customer experience.
- Collaborate closely with Product Owners, System Analysts, and Development teams to ensure business requirements are fully aligned with technical capabilities.
- Use business process maps to help define appropriate data flow between applicable systems.
- Translate process insights into functional and non-functional requirements for technology solutions.
- Support the creation of business cases for automation opportunities, including measurable benefits and performance metrics.
- Facilitate workshops, walkthroughs, and validation sessions with operational teams to confirm process accuracy and feasibility of proposed improvements.
- Maintain documentation repositories and ensure consistent process governance standards are applied across teams.
- Partner with Change Management teams to communicate process updates and support smooth implementation.
- Maintain the highest standards of detail quality, version control, and change management for all documentation.
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