Senior Business Analyst
2 weeks ago
ampliFI provides fully outsourced, customized credit and debit card loyalty programs exclusively focused on banks and credit unions nationwide. For almost two decades, we have delivered compelling rewards programs, unique earn and burn opportunities and card-linked programs to leverage merchant funded offers. At ampliFI, we're always looking for exceptional individuals who share our relentless commitment to excellence and embody our core values of Integrity, Curiosity, and Advocacy.
The Opportunity
The Senior Business Analyst is a member of the Client Delivery team and part of the Client Services organization, which is comprised of the Sales, Client Delivery, and Relationship Management teams. The Senior Business Analyst is responsible for special projects, managing new product and solution implementations as well as converting and implementing new clients onto the ampliFI Loyalty Solutions platform.
This individual acts as a Client Delivery analyst, escalation point and technical collaborator for the entire organization to ensure all are receiving the necessary information to complete project tasks and provide ongoing client support. Responsible for coordinating project meetings and creating and managing associated project plans while providing a high level of internal and external customer service.
How You Will Contribute
- Manage enterprise and assigned special projects as well as client implementation and migration projects
- Proactive and regular outreach throughout the project phases, managing to a project plan and meeting required deadlines
- Monitor department's project delivery to identify areas for improvement and development of actions plans, training and process documentation
- Manage, analyze and assign incoming projects and tickets and act as department liaison
- Participate in discovery, requirements, solutioning and scheduling of department's projects
- Act as escalation point for client and enterprise projects
- Client consultation and relationship management, at all levels of an organization
- Project management discipline
- Strong technical analysis skills and subject-matter expertise
- Organizational skills and strict adherence to detail
- Effective written and verbal communication, documentation and presentation skills
- Creative, flexible, and innovative collaborator and individual contributor
- Planning and scheduling skills, ability to manage multiple priorities
- Problem resolution and critical thinking
- Business Analysis experience, preferable within financial services
- Card payments and / or issuing experience
- Jira/Confluence experience
- Salesforce/CRM experience
- Bachelor's degree or equivalent in relevant work experience
- Minimum 5 years project management, preferable within payments
- Minimum 3 years leading or managing corporate initiatives
- Minimum 1 year loyalty/rewards
This job operates in a work from home environment, unless located in the Chicago area. You must reside in one of the following states to be considered for this position:
Location ampliFI's corporate office is located in Naperville, IL. This role is available for remote work. In order to be considered for a remote role at ampliFI Loyalty Solutions, primary residence must be in one of the following states: AZ, CO, FL, GA, IL, IN, MA, MT, NE, NH, NJ, NY, OH, PA, SC, TN, TX, UT, VA, WI.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- While performing the duties of this job, the employee is regularly required to, stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone.
- Specific vision abilities required by this job include close vision requirements due to computer work.
- Occasional light lifting is required.
Occasional out-of-area and overnight travel may be expected.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.
What We Offer
- Competitive salary
- Potential for bonus opportunity based on individual performance and company achievements
- Medical, Dental, Vision Benefits
- 401(k) and 401(k) Employer Match
- Employer Funded Insurance, Short & Long Term Disability
- Voluntary Café plans for insurance including voluntary life , accident, hospital, and critical care
- Voluntary Café Plans including parking and transit
- Flexible work hours in a hybrid environment.
- Opportunities for professional development and growth.
- Paid Time Off including holiday, vacation and personal time
- Parental Leave
- Employee Assistance Programs
- Snacks and a Gym onsite
The compensation range listed below represents the potential salary for this role at the time of posting. However, the final salary may be higher or lower than the stated range, and this range may be adjusted in the future. An employee's placement within the salary range will depend on various factors, including but not limited to: relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any applicable collective bargaining agreements, and the needs of the business or organization. The salary range for this role is $100,000-$130,000.
ampliFI Loyalty Solutions embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are the better our company will be.
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