VOIP Operations Engineer
1 week ago
- Bachelor's Degree or Equivalent
- Engineering, Computer Science
- Generally, requires 8 - 12 years related experience
- Operations focused support, analysis and design documentation based on Product Requests and Requirements (just remove 911 wording)
- Technical learning and support of higher-level engineers, leadership, training, project management teams
- Support Product Engineering with Systems architecture planning, system implementation guidelines, and engineering guidelines
- Support roll out of scripting, tools and testing for VoIP application integration, operational tools and engineering projects.
- Support & Coordinate Lab testing, design, and architecture work
- Support Product engineering teams on Application and network architecture in the arena of IMS, BroadSoft, and 911 Emergency Services
- Interface and Support of Product Development technology and feature introduction from an Operations perspective in the area of SIP, SRP and Client NENA I2,I3 product suites
- Production Operations testing of new CPE, applications, services, etc. and support of Test Quality Assurance (labs)
- Interoperability and interconnection testing in the Production environment
- Technical Leadership and training of entry level engineers in triage and trouble-shooting, architecture and best practices
- uthor & Update Operations guidelines and design documentation (QoS, performance, reliability, security, scalability, VOIP, etc.)
- Design Documentation
- Requirements Definition
- Vendor selection and management from an operations perspective
- Isolation and Restoration of Critical systems and issues
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Infrastructure Engineer
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