Administrative Assistant

Established in 2009, Impact Fire Services was the vision of a group of experienced industry professionals that wanted to build a best-in-class fire protection and life safety company. Through superior customer service and technical expertise, we have developed long-standing relationships with the leading businesses in our markets. We are a full-service fire protection company, providing installation, maintenance, inspection, monitoring, and retrofit of fire safety systems. Come join a dynamic team of fire protection professionals, many of whom carry NICET and manufacturer certifications in leading brands. Impact Fire has deep experience supporting many industries including retail, healthcare, education and restaurants. Today, we operate over 30+ district offices and employ over 1,100 employees across multiple states throughout the USA.

At Impact Fire Services you can learn a trade with multiple career paths in fire and life safety while benefiting from an employee focused company culture that allows you to gain mentorship and training provided by leading experts at one of the fastest growing companies in the industry. Whether you have transferable skills, prior industry experience, or are looking to start your journey, our apprenticeship programs will give you the support and knowledge you need to go further in your career.

Why work with us?

At Impact Fire, we are a group of hardworking, dedicated fire protection professionals committed to protecting lives and property from fire. Our cohesive team spirit and customer service-oriented culture are expressed in all that we do. We operate with the belief that every team member plays a critical role in our success. We operate in 30+ district office locations across the United States, supporting industries ranging from retail and healthcare to education and restaurants.

Benefits of joining Impact Fire Services

When you join Impact Fire you will receive:

• Competitive compensation

• Pay is on a weekly cycle, every Friday

• Career Advancement Opportunities

• Competitive benefits, including healthcare, dental, vision, life insurance, paid time off and holidays

• Company paid short and long-term disability

• Immediately vested in our 401(k) company match

• Exceptional guidance and support from our managers

• Collaborative culture & environment

• Robust training opportunities with company reimbursement upon achieving required licensing

• Apprenticeship programs for fire sprinkler, fire alarm and inspection positions

• Opportunity to work alongside some of the best talent in the fire protection industry

Job Summary

You will be responsible for assisting and working directly with the Office and Inspection, and Service Managers. Duties to include assisting in processing inspections, maintaining customer files, entering information into various customer portals and websites, utilizing systems like Inspect Point, Service Trade, Great Plains systems, and Office 365. In addition, you would also be responsible for front office activities, including the reception area, mail & answering phones. You would also be cross-trained in other areas for office coverage.

Job Responsibilities:

• Answer and direct inbound telephone calls; greet visitors & inform office staff of caller/visitor; assist with customer requests

• Help create quotes via Service Trade, follow up on sent quotes

• Assist in creating and scheduling jobs & preparing work orders after approvals.

• Assist in creating invoices for service calls and completed jobs

• Assist in creating and preparing letters and inspection reports for customers

• Assist in creating and processing special testing reports for internal needs and customers

• Help update vendor & customer information

• Uses Portals for Miscellaneous projects, updates information, creates invoices & processes portal charges as needed

• Assist in creating POs via the Great Plains Portal

• Assist in collecting and disposing of trash and recyclables, and watering plants

• Closing of the office every day, including blinds, locking doors, etc

• Assist the Office Manager during slow periods

• Other duties as assigned

Job Requirements:

• 3-5+ years' experience as an Administrative Assistant or in a similar position.

• Proficient in using Microsoft Office Suite, including Word, Excel, and Adobe.

• Ability to utilize email and the internet for business needs.

• Ability to learn Great Plains, Service Trade & Inspect Point (inspection program) & various portals for backflows and invoicing, and the various portals.

Successful completion of a drug test and pre-employment background screening is required. MVR checks are required for all driving positions.

We look forward to talking with you about career opportunities with Impact Fire Services. For consideration, please apply on-line.

Employment with an Equal Opportunity Employer (EOE) including disability/veterans.

Job Details

Pay Type Hourly

Hiring Min Rate 22 USD

Hiring Max Rate 24 USD