Call Center Specialist

6 days ago

Anchorage, AK, United States The Alaska Club Full time

Are you a people-person who enjoys helping others? Are you looking for a way to expand your previous experience in customer service? The Alaska Club, a network of 14 premier health and fitness clubs, is seeking a Call Center Specialist. Our Call Center is the hub of communication at our club. The Call Center Specialist provides excellent customer service in an inbound environment. The ideal candidate will be reliable, energetic, dependable and an efficient team player with 1-3 years of Customer Service experience.

Call center associate duties may include:

Interact with customers to provide information for entire shift

Maintain productivity standards

High level of professional customer service

Accurately process transactions regarding products and services

Accurately record all customer contacts

Move fluently through computer system to track, gather information, and/or troubleshoot customer issues

Refer unresolved customer issues to designated department or supervisor for resolution

Required Skills and Experience:

Strong computer and typing skills

1-3 years of customer service experience

Experience working with Microsoft Office

Completion of High School Diploma or equivalent

Ability to handle heavy inbound calls

Strong organizational skills

Ability to work independently

Proven ability to meet/exceed performance standards

Excellent typing and data entry skills

Navigating through multiple databases and using duel computer screens

Providing excellent customer service to a large member base

Answering a wide variety of member and nonmember questions and finding solutions to problems

Professional verbal and written communication skills

Preferred Experience:

1-3 years of call center experience

Advanced experience in Microsoft Outlook, Word, Excel

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