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Patient Meal Services Call Center Operator

2 weeks ago

Anchorage, AK, United States Alaska Native Tribal Health Consortium Full time

The Alaska Native Tribal Health Consortium is a non-profit Tribal health organization designed to meet the unique health needs of Alaska Native and American Indian people living in Alaska. In partnership with the more than 171,000 Alaska Native and American Indian people that we serve and the Tribal health organizations of the Alaska Tribal Health System, ANTHC provides world-class health services, which include comprehensive medical services at the Alaska Native Medical Center, wellness programs, disease research and prevention, rural provider training and rural water and sanitation systems construction.

ANTHC is the largest, most comprehensive Tribal health organization in the United States, and Alaska's second-largest health employer with more than 3,100 employees offering an array of health services to people around the nation's largest state.

Our vision: Alaska Native people are the healthiest people in the world.

ANTHC offers a competitive and comprehensive Benefits Package for all Benefit Eligible Employees, which includes:

  • Medical Insurance provided through the Federal Employee Health Benefits Program as a Tribal Employee, with over 20 plans and tiers.
  • Cost-Share Dental and Vision Insurances
  • Discounted Pet Insurance
  • Retirement Contributions with Pre-Tax or Roth options into a 403(b).
  • 401(a) ANTHC Retirement Plan: After one year of employment, ANTHC will begin making matching contributions of up to 5% of your eligible pay, based on your own contributions. In addition, you may be eligible for an annual discretionary contribution of up to 3% from the employer.
  • Paid Time Off starts immediately, earning up to 6 hours per pay period, with paid time off accruals increasing based on years of service.
  • Eleven Paid Holidays
  • Paid Parental Leave or miscarriage/stillbirth eligibility after six months of employment
  • Basic Short/Long Term Disability premiums, Accidental Death and Dismemberment (AD&D) Insurance, and Basic Life Insurance are covered 100% by ANTHC, with additional options for Short-Term Disability Buy-Up Coverage and Voluntary Life for yourself and your family members.
  • Flexible Spending Accounts for Healthcare and Dependent Care.
  • Ancillary Cash Benefits for accident, hospital indemnity, and critical illness.
  • On-Site Child Care Facility with expert-designed classrooms for early child development and preschool.
  • Employee Assistance Program with support for grief, financial counseling, mental/emotional health, and discounted legal advice.
  • Tuition Discounts for you and your eligible dependents at Alaska Pacific University.
  • On-Site Training Courses and Professional Development Opportunities.
  • License and certification reimbursements and occupational insurance for medical staff.
  • Gym Access to Alaska Pacific University includes a salt water pool, rock climbing, workout gym, and steep discounts for outdoor equipment rentals.
  • Emergency Travel Assistance
  • Education Assistance or Education leave eligibility
  • Discount program for travel, gym memberships, amusement parks, and more.


Visit us online at www.anthc.org or contact Recruitment directly at HRRecruiting@anthc.org.

Alaska Native Tribal Health Consortium has a hiring preference for qualified Alaska Native and American Indian applicants pursuant to P.L. 93-638 Indian Self Determination Act.

Summary:

Under direct supervision, the FaNS Operator is responsible for handling inbound and/or outbound calls, providing information about products or services, resolving customer issues, and ensuring customer satisfaction. This role requires excellent communication skills, problem-solving abilities, and a positive attitude.

Responsibilities:

Answer calls promptly and professionally, listen attentively to inquiries, and provide accurate information. Resolve customer issues with empathy and efficiency, process orders and requests, and document all interactions in the food service software. Meet performance metrics such as call handling time, customer satisfaction, and accuracy, while making outbound calls for follow-up or surveys.

Stay current on product knowledge, company policies, and procedures. Participate in ongoing training and development to enhance expertise and align with ANTHC's mission and vision.

Follow company policies, including data privacy and security guidelines, to ensure compliance and operational integrity, supporting ANTHC's goals.

Collaborate and support the Food and Nutrition Services team by cross-training in other areas, managing medical food and supplement inventory, and meeting with patients to discuss meal orders, ensuring department efficiency.

Maintain a positive and professional demeanor in all interactions, representing ANTHC's values and fostering trust with customers, patients, and colleagues. This professionalism is vital for ensuring that all stakeholders feel valued and respected in their interactions with the Food and Nutrition Services team.

Performs other duties as assigned.

Other information:

KNOWLEDGE, SKILLS, ABILITIES:

Knowledge of Alaska Tribal Health System, ANTHC, and Alaska Native culture(s).

Knowledge of customer services concepts and practices Knowledge of privacy laws and regulations.

Knowledge of filing procedures.

Skill in operating office equipment.

Skill in oral and written communication.

Skill in operating a personal computer utilizing a variety of software applications.

Ability to establish and maintain cooperative working relationships with others.

Ability to manage multiple priorities and tasks concurrently and meet deadlines.

Ability to communicate effectively.

Ability to use multi-line telephone and other standard office equipment and software.

Flexibility to work various shifts, including evenings, weekends, and holidays, as needed.

MINIMUM EDUCATION QUALIFICATION

High school diploma or equivalent required.

MINIMUM EXPERIENCE QUALIFICATION

Non-supervisory - One (1) year of work experience. An equivalent combination of relevant education and/or training may be substituted for experience.

MINIMUM CERTIFICATION QUALIFICATION

Food Worker Card within 30 days of hire.

PREFERRED EDUCATION QUALIFICATION

Some college education or associate degree preferred.

PREFERRED EXPERIENCE QUALIFICATION

Experience in call center, food service, or healthcare environment.

PREFERRED CERTIFICATION QUALIFICATION

Food Worker Card