Quality Assurance Assistant

Join Alcott: Make a difference

Alcott, a leading nonprofit agency providing vital mental health and supportive housing services to low-income adults across Los Angeles County, is seeking a detail-oriented and motivated Quality Assurance Assistant to join our Quality Assurance team. If you are highly organized, data-driven, and passionate about ensuring accuracy, compliance, and accountability in service delivery, this is your opportunity to support high-impact work that strengthens our programs and improves client outcomes. Join an agency where your commitment to quality helps advance our mission every day.

Key Details

Job Title: Quality Assurance Assistant
Department: Quality Assurance
Reports To: Quality Assurance Director
FLSA Status: Non-Exempt
Work Setting: On-Site (Culver City, CA)
Schedule: Full-Time, Monday-Friday, 8:30 a.m. - 5:00 p.m.
Salary Range: $22.50 - $24.50 hourly, DOE

What You'll Do: The Impact You'll Make

As a Quality Assurance Assistant, you will support Alcott's compliance, data integrity, and quality improvement efforts across all programs. Your work will ensure accurate documentation, smooth audit processes, and consistent adherence to funder, contractual, and regulatory requirements.

Quality and Compliance Monitoring
• Conduct internal audits of program charts and records to ensure compliance with agency, county, and state standards.
• Document audit findings and communicate results clearly to management and program teams.
• Support the preparation and coordination of funder site visits, licensing reviews, and external audits.
• Maintain confidentiality and integrity when handling all client and agency information.

Data Management and Systems Support
• Learn, maintain, and update multiple electronic systems and databases, including the Electronic Health Record (EHR).
• Generate, review, and reconcile data reports to monitor program compliance and performance metrics.
• Identify data discrepancies and collaborate with staff to ensure timely and accurate corrections.

Training and Staff Support
• Assist with non-clinical EHR training for new and existing staff.
• Provide administrative and technical support for quality improvement projects and process enhancements.
• Partner with program leadership to ensure quality standards are consistently implemented across all departments.

Administrative Duties
• Prepare materials, track documentation, and support follow-up actions for audits and reviews.
• Organize and maintain QA files, reports, and records in accordance with agency policies.
• Perform additional tasks as assigned by the Quality Assurance Director or management.

What You'll Bring: Your Qualifications

Education and Experience
• High school diploma or GED required; a bachelor's degree in a related field preferred.
• Minimum of one year of experience in data entry, quality assurance, or compliance within behavioral health or social services preferred.
• Experience managing data in systems such as EHR or learning management platforms is strongly valued.

Skills and Abilities
• Strong analytical, organizational, and detail-oriented skills.
• Excellent written and verbal communication abilities.
• Ability to manage multiple projects, prioritize tasks, and meet deadlines.
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook, Adobe).
• Ability to work independently and collaboratively as part of a multidisciplinary team.
• Must pass Live Scan fingerprint clearance and background check.
• Valid California Driver's License, clean driving record, and insurability under Alcott's policy.

Why Join Alcott?

Alcott is a compassionate, mission-driven organization making a real difference in the lives of vulnerable Angelenos. When you join our team, you become part of a community committed to stability, recovery, and social justice.
• Meaningful Work: Strengthen program quality, compliance, and service delivery.
• Supportive Team: Work alongside professionals who value integrity, accountability, and continuous improvement.
• Outstanding Benefits: Enjoy 100% employer-paid Medical and Dental coverage (employee only; family and PPO options available at additional cost), a 403(b) retirement plan with a 6% employer match, paid vacation and sick time.
• Paid Holidays: Full-time employees receive 13 observed holidays each year in accordance with Alcott policy.
• Professional Growth: Access ongoing training, skill development, and opportunities to advance within the organization.

Alcott is an Equal Opportunity Employer and supports the Americans with Disabilities Act. We adhere to the Fair Chance to Compete for Jobs Act of 2019.

Monday through Friday, 8:30 am to 5:00 pm

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