ServiceNow Architect

2 weeks ago

Chandler, AZ, United States Black Star Technology LLC Full time

About the job ServiceNow Architect (CSA)

Job Title: ServiceNow Architect - Arizona (CSA Required)

Location: Remote - Arizona Only

Job Type: Contract-to-Hire

Overview:
We are seeking a ServiceNow Architectwith 5+ years of hands-on experience to design and lead complex ServiceNow implementations across ITSM, ITOM, ITBM, HRSD, and CMDB modules. This Arizona-based, remote-first role requires deep technical expertise, CSA certification, and a proven track record of delivering scalable, enterprise-grade solutions aligned with ITIL frameworks.

Key Responsibilities:

  • Lead ServiceNow solution architecture across ITSM, ITOM, ITBM, HRSD, and CMDB modules.
  • Design and implement scalable, integrated ServiceNow solutions with REST, SOAP, OAuth2, JWT, MID Server, and scripting (JavaScript, Glide API, Business Rules).
  • Architect and enforce platform governance, CMDB optimization, and ITIL-aligned processes.
  • Collaborate with stakeholders, technical teams, and clients to define roadmaps, integrations, and strategic enhancements.
  • Lead upgrades, enhancements, and platform optimizationinitiatives to ensure high performance and usability.
  • Mentor and guide development teams, ensuring best practices and coding standards.
Required Qualifications:
  • 5+ years of hands-on ServiceNow experience; minimum 3 years in a lead or architect role.
  • ServiceNow Certified System Administrator (CSA) - required.
  • Expertise in ITSM, ITOM, ITBM, HRSD, CMDB, and CSDM alignment.
  • Strong integration experience (REST, SOAP, OAuth2, JWT, MID Server) and ServiceNow scripting proficiency.
  • Proven ability to deliver enterprise-grade ServiceNow solutions aligned with ITIL frameworks.
  • Experience with agile methodologies and large-scale ServiceNow projects.
  • Arizona residents only.
Preferred Qualifications:
  • ServiceNow CAD or CTA certifications.
  • Advanced ServiceNow modules: Flow Designer, Virtual Agent, Predictive Intelligence, ITOM (Discovery, Orchestration, Event Management).
  • Experience with cloud integrations (AWS, Azure) and DevOps/CI-CD pipelines.
  • Large enterprise or consulting background (Accenture, Deloitte, PwC, etc.).
Why Join Us:
  • Remote-first role with occasional optional travel (fully reimbursed).
  • Contract-to-hire with strong potential for early conversion.
  • Work on cutting-edge ServiceNow implementations with a collaborative Arizona-based team.

Apply if: You are an Arizona-based ServiceNow Architect with a CSA certification, hands-on expertise across multiple modules, and a passion for scalable, enterprise solutions.

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