ServiceNow Business Analyst

2 weeks ago

Chandler, AZ, United States Black Star Technology LLC Full time

About the job ServiceNow Business Analyst (CSA)

Job Title: ServiceNow Business Analyst (CSA) - Arizona (Remote-First)

Location: Remote (Arizona only) - Occasional travel to Chandler, AZ

Contract Type: Contract-to-Hire (6 months minimum)

Job Overview:
We are seeking an experienced ServiceNow Business Analyst (CSA) to join our Arizona-based team. You will bridge business needs and technical solutions, driving the implementation and optimization of ServiceNow ITSM, ITOM, CSM, and CMDB modules. This role is ideal for candidates with 5+ years of ServiceNow BA experience and a ServiceNow Certified System Administrator (CSA) certification.

Key Responsibilities:

  • Gather, analyze, and document business requirements for ServiceNow solutions.
  • Map and optimize ITSM, ITOM, CSM, and CMDB processes.
  • Develop user stories, workflows, and process documentation.
  • Collaborate with developers and architects to design and implement solutions.
  • Coordinate User Acceptance Testing (UAT) and support issue resolution.
  • Provide end-user training and support for ServiceNow features.
  • Recommend continuous improvements to processes and ServiceNow functionality.
Required Qualifications:
  • 5+ years as a ServiceNow Business Analyst; 3+ years on ServiceNow implementations and process automation.
  • Deep expertise in ServiceNow ITSM, ITOM, CSM, and CMDB modules.
  • ServiceNow Certified System Administrator (CSA) - required.
  • Strong business analysis, process mapping, and solution design skills.
  • Solid understanding of ITIL frameworks in ServiceNow environments.
  • Excellent communication and stakeholder management skills.
Preferred Qualifications:
  • Experience in Agile/Scrum environments.
  • Knowledge of ServiceNow integrations (REST/SOAP) and data management.
  • Familiarity with advanced ServiceNow features: Flow Designer, Virtual Agent, and Performance Analytics.
  • Experience in data migration, cloud integrations (AWS, Azure), and large enterprise environments.
  • Healthcare industry experience (plus).
Why Join Us:
  • Remote-first role with flexible work options.
  • Contract-to-hire with potential for early conversion.
  • Work with a hypergrowth team while leveraging enterprise-level ServiceNow expertise.

Important: Only candidates residing in Arizona are eligible. Occasional travel to Chandler, AZ, is required.

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