Center Appointment Specialist

1 week ago

Miami, FL, United States CareMax Full time
About us:

HEART. It is the driving force of our commitment to serving others with empathy, respect, and dignity. CareMax, is committed to providing the best that medicine has to offer with quality healthcare for those who need it most, our seniors. Join our team and experience it for yourself. We are Health with Heart.

You can count on us to provide you with resources and opportunities for growth, while contributing to our mission to improve lives through kindness, compassion, and better health. This is what we offer:
  • Access to continual education through CareMax University
  • Starting with 18 days of Paid Time Off
  • 8 company paid holidays plus a floating holiday
  • 401(k) plan with company match
  • Comprehensive medical package
The Center Appointment Specialist works alongside the medical center staff and is responsible for providing outstanding customer service and scheduling patients' medical appointments in a production environment.

QUALIFICATIONS/EDUCATION
  • High School Diploma or equivalent required.
  • Minimum of 1 years' experience as medical receptionist preferred.
ABILITIES/SKILLS
  • Must have the ability to learn and practice office procedures, policies, and protocols.
  • Required to have a command of the English and Spanish language and be proficient with grammar, spelling, and verbal skills to communicate with patients, providers, and staff in written and oral communication.
  • Must be proficient be proficient in Microsoft Office and knowledge with computers, scanners, etc.
  • Excellent organizational and interpersonal skills.
ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Answers incoming calls in a courteous & professional manner.
  • Schedules appointments by telephone and confirms all patient appointments on schedule including transportation.
  • Screens incoming calls.
  • Receives and conveys messages electronically, in writing and verbally.
  • Schedule appointments according to office scheduling policies.
  • Interact effectively with staff and patients to maintain a professional working environment.
  • Participates in staff & educational meetings.
  • Maintain a cheerful, positive, and respectful attitude.
  • Other duties as needed and/or assigned.
PHYSICAL DEMANDS

The physical demands described here are representative of those an individual must meet to successfully perform the essential functions of this job.

FREQUENCY FACTOR TABLE

FUNCTION

FREQUENCY

Walking and standing

More than 75%

Sitting

Less than 25%

Physical Hand and Finger Dexterity (office equip. typewriter, computer)

More than 75%

Close vision the ability to adjust Focus (typewriter and/or computer)

More than 50%

Talking and Hearing

100%

Lifting less than 10 pounds

Frequently

Lifting 10-30 pounds

Frequently

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

Described below are typical work environment characteristics encountered while performing the essential functions of the position:
  • Moderate to High noise level.
  • Fast-Paced environment.

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