Solutions Specialist

2 weeks ago

Peachtree Corners, GA, United States SNA Displays Full time

About SNA Displays

We bring our clients' creative visions to life. SNA Displays builds high-end digital displays as vivid and dynamic as the imagination. Our work is supported by industry-leading expertise and service. We prove to our clients that dreams live digitally.

The concept of "people first" is one of SNA Displays' most important core values. It's true that we offer top-tier LED video display technology. But our strongest collective asset is the people who work at SNA Displays day in and day out, the ones whose expertise and hands-on client service make our motto, Dreams Live Digitally®, a reality.

Life at SNA Displays

SNA Displays is a company on the move. Our staff enjoys a fun and engaging culture, a close-knit atmosphere, all the right tools to get the job done, and plenty of professional growth opportunities. Join our team and help us produce and support some of the most dynamic and recognized digital displays on Earth.

For information on SNA Displays, including more information on our team, employee benefits and our company culture, visit our website at www.snadisplays.com

Summary/Objective
The position of solutions specialist works with the Sr. Director and VP of Solutions to achieve department goals and objectives. The solutions department sets the criteria for CMS systems and technology for projects sold by SNA Displays. This department and position also work in collaboration with the sales and project management teams.

Key Areas of Responsibility

  1. Support the installation and commissioning of Content Management System (CMS) equipment onsite at locations throughout the US or Internationally.
  2. Test, evaluate, and recommend selections of Content Management Systems (CMS) to management based on experiences in the field for approval and subsequent recommendation to clients and consultants.
  3. Assist in the development and implementation of department plans and procedures.
  4. Provide closeout services for projects throughout the US or internationally, including but not limited to Display Calibration, Seam Correction, Color Adjustments, CMS Modifications, Camera Installation, Contractual Obligations, or additional tasks deemed necessary by the management team.
  5. Support SNA display equipment or CMS equipment at professional sports venues throughout the US or internationally.
  6. Frequent coordination with the factory regarding proprietary technical specifications and products.
  7. Assist with internal IT support needs, direct or with vendor assisted support.
  8. Assist with internal AV support needs, direct or with vendor assisted support
  9. Assist with the recommendations for sales and project management teams on best CMS solutions and update departments on technological advancements through continued education at industry trade shows and events.
  10. Provide consultation as needed in the office for sales meetings and demonstrations.
  11. Support for trade shows and product demonstrations from a technical implementation or technical sales approach, as deemed necessary by management team.
  12. Respond to assigned requests to meet department dates and project deadlines.
Competencies
  1. Problem Solving/Analysis
  2. Technical Knowledge
  3. Communication Proficiency
  4. Product Knowledge
  5. Confidentiality
  6. Client Focus


Supervisory Responsibility

This position does not have any supervisory responsibility.

Work Environment

This job operates in a professional office environment. Frequent travel and time on project sites are also required.

Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, 9:00 a.m. to 5:00 p.m. Overnight and weekend work is occasionally required.

Travel
This position requires frequent travel, up to 50%, both domestic and international may be required. Additional travel including but not limited to trade shows, corporate events, high profile installations, or similar needs as directed by management.

Preferred Education and Experience

1. Bachelor's degree in a technical discipline or equivalent industry related experience.

2. 3 plus years in an AV, Commercial Integration or a Systems related position.

3. Knowledge of AV hardware and software installation, testing and operation.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice.

SNA Displays is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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