Content Claims Inventory Specialist

1 week ago

Peachtree Corners, GA, United States Crawford & Co Full time
Job Description

Content Inventory Specialists are responsible for the physical inventory of contents damaged in residential and commercial property claims as a result of a covered peril. This is currently a temporary, hourly position. However, there may be an opportunity for full-time work. This role will involve field inspections in and around New York.
  • Seeking candidates within the Long Island, NY region
  • This is a hybrid position - majority of assignments performed at home; other assignments performed as needed in-office and/or driving
  • Salary range: $27 - $30/ Hour
Responsibilities
  • Communicate with adjusters/policyholders to acknowledge receipt of claims, explain their role as Content Inventory Specialists and their respective role in the claims handling process.
  • Complete physical inventory of the contents impacted by the covered loss. Identify claim type and apply appropriate methodology based on the circumstances of the contents loss. May be exposed to diverse conditions (cold, heat, rain, debris, etc.).
  • Ensure consistent and quality/turnaround of all claims in accordance with the Company's productivity and performance standards and our client's SLA requirements.
  • Independently manage claim load to promote/achieve the timely turnaround/closures of all claims.
  • Communicate with all parties (adjusters/policyholders/contractors) in adherence with edjuster's commitment to timely and informative updates on the content claims process.
  • Complete/submit detailed work/time logs on a daily basis, for all claims processed.
  • Maintain claim related notes in the Company's Claims System/Web-application, exclaim, relating to incurred hours over productivity standards, as well as related to specific issues and other pertinent notes. Training will be provided.
  • Consistently promote edjuster's brand, image and reputation in a professional and positive manner.
  • Uphold the Crawford Code of Business Conduct at all times.
Qualifications
  • Good verbal and written communication skills.
  • Strong attention to detail.
  • Strong analytical and problem solving skills.
  • Ability to work independently
  • Strong computer skills (MS Office/Outlook/Excel, Etc)
  • Excellent interpersonal skills including the ability to handle challenging situations and people.
  • Secondary (High School) Diploma.
  • Minimum 6 months work experience
  • Continuous interaction with claimants and clients to exchange information, often requiring analysis of alternative courses of action.
  • This is a remote/work from home position. Employee must be able to provide:
    • an adequate workspace, free of noise
    • high speed internet service
    • reliable personal vehicle and valid driver's license
  • Overnight travel may be required
  • Must be able to pass a background check and drug screen.
About Us

Why Crawford?

Because a claim is more than a number - it's a person, a child, a friend. It's anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community - one claim at a time.

At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We're looking for the next generation of leaders to take this journey with us.

We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com.

When you accept a job with Crawford, you become a part of the One Crawford family.

Our total compensation plans provide each of our employees with far more than just a great salary
  • Pay and incentive plans that recognize performance excellence
  • Benefit programs that empower financial, physical, and mental wellness
  • Training programs that promote continuous learning and career progression while enhancing job performance
  • Sustainability programs that give back to the communities in which we live and work
  • A culture of respect, collaboration, entrepreneurial spirit and inclusion
Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.

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