Quality & Process Improvement Manager

2 days ago

Salt Lake City, UT, United States BBSI Full time
Position: Quality & Process Improvement Manager

Position type: Contract-to-hire

Schedule: 8:00am-5:00pm M-F

Location: Salt Lake City
Compensation: $70-100k/yr DOE
Travel: Moderate (primarily Western U.S., occasional national travel)

About the Role
This is a growing company across multiple service lines, paving, crack seal, seal coat, striping, plumbing, leak detection, and facilities. With rapid growth comes the need for consistency, quality, and predictable execution.

We're hiring a Quality & Process Improvement Manager to serve as the organization's field-level watchdog for quality, efficiency, and consistency. This person will standardize how work gets done, reduce waste and rework, and help our crews deliver excellent results on every job.

This is a hands-on, field-heavy role. You will float across divisions, audit performance, and ensure every job meets our operational standards. You do not manage crews day to day, you elevate their performance through training, SOPs, and accountability.

Key Responsibilities
  • Standardize workflows across all divisions to ensure consistency and predictable execution.
  • Audit job quality in paving, seal coat, crack seal, striping, plumbing, leak detection, and facilities.
  • Catch mistakes early and prevent issues before they reach the customer.
  • Monitor safety compliance and verify crews are following required procedures.
  • Track production rates and identify operational bottlenecks.
  • Reduce rework, callbacks, and wasted labor hours.
  • Develop and maintain SOPs, checklists, and field standards.
  • Train and coach crews on proper methods and "how we do it here."
  • Support job costing accuracy by monitoring time, labor efficiency, and materials usage.
  • Improve throughput and profitability by driving better execution.
What Success Looks Like
  • Jobs are completed right the first time.
  • Execution is consistent across all divisions.
  • Safety and quality standards are followed every time.
  • Labor hours decrease while output increases.
  • Crews know exactly what's expected and are trained to the standard.
  • You become the owner of: "Do the work right. Own the outcome."
Qualifications
  • Required: Asphalt, concrete, or utility operations experience.
  • Strong understanding of production rates, tolerances, and industry best practices.
  • Excellent documentation skills, you don't miss details.
  • Experience building or enforcing SOPs, checklists, or quality systems.
  • Confident trainer and coach; able to teach crews in the field.
  • Understanding of job costing, labor efficiency, and operational metrics.
  • Comfortable holding teams accountable and enforcing high standards.
  • Highly organized, field-driven, and process-oriented.
Reporting Structure
  • Reports to: Renaissance Leadership / Senior Operations Leadership
  • Works closely with: Division Leaders, and All Field Crews
  • Influence: High
  • Direct Reports: None
  • Focus: Audit. Score. Improve.
Work Environment
  • Primarily field-based.
  • Travel between job sites daily.
  • Mix of asphalt, pavement maintenance, utilities, and facilities environments.

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