911 Dispatch-Behavioral Health

Are you looking for a purpose-driven career? At Metrocare, we serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying.

Metrocare is the largest provider of mental health services in North Texas, serving over 55,000 adults and children annually. For over 50 years, Metrocare has provided a broad array of services to people with mental health challenges and developmental disabilities. In addition to behavioral health care, Metrocare provides primary care centers for adults and children, services for veterans and their families, accessible pharmacies, housing, and supportive social services. Alongside clinical care, researchers and teachers from Metrocare's Altshuler Center for Education & Research are advancing mental health beyond Dallas County while providing critical workforce to the state.

Job Description:

GENERAL DESCRIPTION:

The mission of Metrocare Services is to serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying. We are an agency committed to quality gender-responsive, trauma-informed care to individuals experiencing serious mental illness, development disabilities, and co-occurring disorders. Metrocare programs focus on the issues that matter most in the lives of the children, families and adults we serve.

This position will provide telephonic crisis assessment with the City of Dallas 911 call center dispatch. The role of the behavioral health clinician is to screen and assess for risk harm, to identify the level of priority for the call. The clinician will work in conjunction with the City of Dallas staff and Dallas Police Department and assist in communicating, prioritizing, and coordinating care as deemed clinically appropriate at the time of the call.

HOURS OF RESPONSIBILITY: Shift 1-7am-3:00pm and Shift 2- 2:00pm-10:00pm

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The essential functions listed here are representative of those that must be met to successfully perform the job.

Provide crisis assessment services in a variety of modalities.
Behavioral Health Clinician will screen/assess the crisis, provide an evidence-based intervention, and stabilize the crisis. The caller is then linked with service coordination to assess the level of further stabilization needs and appropriateness for other services in the crisis continuum.
Develop person-centered crisis plan and assist the individual in executing the plan during and post crisis intervention.
Ensure continuity of care post crisis intervention to appropriate outpatient services, including but not limited to, outpatient mental health, substance abuse services, and/or primary care services.
Be accessible for referrals and communication through our electronic health applications, by phone and email to provide a timely and comprehensive response.
Interacting with internal and external partners, including but not limited to City of Dallas personnel, dispatch team, supervisor(s), Right Care Team and others, to provide comprehensive and timely assistance in resolving issues that are barriers to the consumer receiving services.
Develop close working relationships with internal and external referral resources.
Maintain confidentiality of information concerning individuals and family members
Follow all relevant City of Dallas procedures.
Interacting with internal and external partners, included but not limited to City of Dallas personnel, Dallas Police personnel, Integrated Public Safety Response Teams - RIGHT Care Unit and Crisis Intervention, Dallas Fire Rescue personnel and other city departments to provide comprehensive and timely assistance in resolving issues that are barriers to the consumer receiving services.
Performs other duties as assigned.

COMPETENCIES:

The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job.

Conducts job responsibilities in accordance with the ethical standards of conduct, state contract, appropriate professional standards, and applicable state/federal laws.
Analytical skills, professional acumen, business ethics, thorough understanding of continuous improvement processes, problem solving, respect for confidentiality, and excellent communication skills.

Analytical skills, professional acumen, business ethics, mental health ethics, thorough understanding of continuous improvement processes, problem solving, respect for confidentiality, excellent communication, and presentation skills.
Competencies as outlined by Health and Human Services Commission (HHSC) of Texas for Texas Resiliency and Recovery (TRR) requirements.
Appropriate clinical competency as required for crisis intervention and crisis response teams.
Knowledge of trauma-informed theories, principles, and practices.
Knowledge of racial equity and racial justice in the context of behavioral health services.
Knowledge and/or experience with change management as it relates to positive organizational change.
Strong sense of urgency and problem-solving skills
Excellent written and verbal communication skills
Must be computer savvy and proficient in Microsoft Word, Excel and Outlook; experience with an EMR system and other systems required for the function of the position with the City of Dallas
Strong interpersonal and engagement skills
Strong organizational and time-management skills
Ability to problem solve, exercise good judgment, and make sound decisions.
Ability to support the agency's mission and demonstrate sensitivity to cultural diversity and workplace.
Ability to juggle multiple projects with accuracy.
Strong administrative skills
Exceptional customer service skills, over the phone and in person, with individuals in service and internal/external partners
Clinical skill for evaluating accuracy of clinical screening and providing appropriate clinical intervention.

QUALIFICATIONS

EDUCATION AND EXPERIENCE:

Required: Master's degrees with advanced licensure for independent practice, such as LCSW, LMFT, or LPC.
Required: At least 1 year MH experience related to crisis or severe and persistent mental illness.
Preferred: Bilingual English/Spanish.
Preferred: Experience with trauma-informed services; Seeking Safety, Illness Management and Recovery, and Motivational Interviewing.
Preferred: Crisis intervention experience or crisis hotline experience a plus

DRIVING REQUIRED: Yes

MATHEMATICAL SKILLS:

Basic math skills required.
Ability to work with reports and numbers.

REASONING ABILITY:

Ability to apply common sense understanding to carry out simple one or two-step instructions.
Ability to deal with standardized situations with only occasional or no variables.

COMPUTER SKILLS:

Use computer, printer, and software programs necessary to the position (i.e., Word, Excel, Outlook, and PowerPoint).
Ability to utilize Internet for resources.
Ability to simultaneously use multiple screens to access systems and telephonic communication equipment.

CERTIFICATIONS, LICENSES, REGISTRATIONS:

Current State of Texas Driver License or if you live in another state, must be currently licensed in that state. If licensed in another state, must obtain a Texas Driver License within three (3) months of employment.
Liability insurance is required if an employee will operate a personal vehicle on Center property or for Center business. Must be insurable by Center's liability carrier if employee operates a Center vehicle or drives personal car on Center business. Must have an acceptable driving record.

Must pass an extensive background check to meet the 911 Call Taker
Must pass an intensive background investigation and drug test.
Must obtain a Texas Commission on Law Enforcement (TCOLE) certification during probationary period.
No FELONY or Class A MISDEMEANOR convictions.
No Class B MISDEMEANOR convictions within the last ten (10) years.
No family violence convictions.
Cannot currently be on deferred adjudication for any FELONY, Class A or Class B MISDEMEANOR.
Texas Commission on Law Enforcement telecommunicator certification (TCOLE) required within 10 weeks of hire date.

Benefits Information and Perks:

Metrocare couldn't have a great employee-first culture without great benefits. That's why we offer a competitive salary, exceptional training, and an outstanding benefits package:

• Medical/Dental/Vision
• Paid Time Off
• Paid Holidays
• Employee Assistance Program
• Retirement Plan, including employer matching
• Health Savings Account, including employer matching
• Professional Development allowance up to $2000 per year
• Bilingual Stipend - 6% of the base salary
• Many other benefits

Equal Employment Opportunity/Affirmative Action Employer
Tobacco-Free Facilities - Metrocare is committed to promoting the health, well-being, and safety of Metrocare team members, guests, and individuals and families we serve while on the facility campuses. Therefore, Metrocare facilities and grounds are tobacco-free.
No Recruitment Agencies Please

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